Scopism

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Slices of SIAM – On tour!

It’s that conference time of year and you can find team Scopism talking slices of SIAM globally over the coming months. These are the events we are attending. Come and learn more about service integration and management and meet the team behind the company. October 25th – itSMF Denmark itSMF Denmark this year is all […]

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The SLA Trilogy – Success factors for defining SLA’s

The final slice of SIAM on Service Level Agreements In The SLA Trilogy  Part 3 – Reporting and (re)aligning In part 2 we considered two critical success factors (CSF’s) for SLA’s within a SIAM ecosystem: CSF #1 – Understanding the ‘Big Picture’ CSF #2 – Defining accountability and responsibility for SLA’s But there are many more […]

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Big Business Dreams? Why Two Heads Are Better Than One!

“If your dreams don’t scare you, they are not big enough” Running a business in the digital revolution is a scary thing. A multitude of terms swirling around in your mind to think about including: Cloud, Digital Transformation, Agility, SIAM, Outsourcing, Streamlining, User Experience, Service Design, Cybersecurity alongside HR, PR, and finance. No wonder 43% of […]

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From the Architect’s Desk – SIAM Professional Update

Simon Dorst and Michelle Major-Goldsmith from Kinetic IT have dropped in to give us another update on the progress of the SIAM Professional certification – thanks both! The development of SIAM Professional Body-of-Knowledge (BoK) is gathering speed, and we are almost at the stage where we are ready to collate the content created by our volunteers […]

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Slices of SIAM: SLA Trilogy Part 2 – success factors for defining SLAs

In our latest “Slice of SIAM” Michelle Major- Goldsmith & Simon Dorst look more closely at the challenges of service level management in a SIAM model. Read Part 1 of the SLA trilogy here. Part 2 – the big SIAM picture, and accountability & responsibility.  In the first part of our trilogy we explained the basic terms and challenges related […]

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Slices Of SIAM: The Service Level Agreement Trilogy, Part 1

In our latest “Slice of SIAM” Michelle Major- Goldsmith & Simon Dorst look at the relationship between SLA’s, KPI’s & SIAM when outsourcing with multiple providers.  Read the previous slice, Dear SIAM meet OCM here. Part 1 – The basic terms and challenges. If you work in a service based environment you are most likely […]

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Slices Of SIAM: Dear SIAM- Meet Organisational Change Management

Welcome to slices of SIAM!  In our new series we invite the best thought leaders and SIAM experts to serve up “slices of SIAM” to debunk common myths and analyse how SIAM fits into other elements of service management and IT. Dear SIAM – Meet OCM!  By Karen Ferris There is nothing more critical than […]

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From The Architect’s Desk

Inspired and delighted by a recent win at the 2017 Professional Service Management Awards, the SIAM Architect Group are starting their writing journey again. Scopism have once more bought together a global team of authors and reviewers focused on producing a more advanced publication – The SIAM Professional Body-of-Knowledge (BoK). The SIAM Professional Architect Team […]

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SIAM Foundation BoK wins itSMF UK Thought Leadership Award

And the winner is….SIAM! This year, the Professional Service Management Awards were held in London on June 7th.  Hosted and managed by itSMF UK, the awards recognize service management achievements in many areas including team of the year, young service management professional of the year and thought leadership. The SIAM Foundation Body of Knowledge, created […]

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Enterprise Service Management Essentials

Enterprise service management (ESM) is a hot topic and the focus of our latest briefing paper.  You can download the paper and learn more about ESM from some of our expert eConsultants. Visit the Free Downloads section to access your copy. In this accompanying blog, eConsultant® Michelle Major-Goldsmith talks about how ESM is simplifying service delivery […]

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EXIN BCS SIAM® Foundation Certification receives itSMF UK endorsement

itSMF UK has formally endorsed the new EXIN BCS SIAM® Foundation Certification, based on the Scopism SIAM Foundation Body of Knowledge. The qualification scheme, announced at the ITSM16 Conference last November and jointly managed by examination institutes EXIN, BCS and service management start-up Scopism, provides a new opportunity for professional development in a burgeoning area […]

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When was the last time you reviewed your sourcing strategy?

Outsourcing is an apparently simple concept, defined as obtaining goods or services from an outside supplier. Organizations outsource services for many reasons, including: Access to best of breed capabilities Lower costs Access to scalable resources A strategic decision to focus on core business competencies To change the balance between capital and operational expenditure To achieve […]

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No one said organizational change is easy

Today, demands on the IT department are greater than ever. IT services are a core part of the business, and many organizations are working to overcome the silo thinking of ‘IT’ and ‘the business’. IT is responding, and new ways of working and thinking are evolving. It can be tough for IT professionals to keep up, […]

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SIAM Foundation Training: Fox IT South Africa Review

When we heard that Fox IT Service Management South Africa had delivered the first SIAM Foundation course on the African continent, we were pretty impressed!  We got in touch with FOX IT’s managing director Ian Clark and course architect Franci Meyer to learn more. Firstly we’ll start with a snippet of feedback that Fox ITSM received […]

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Outsourcing for the revolution

We are in the middle of what many observers are calling the fourth industrial revolution; a digital and technological change so great that it will completely change the way we work, play and relate to each other. Its scale, complexity and scope means that for all stakeholders, we must work together to deliver this brave new […]

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SIAM Foundation Training: A Review

In this blog, you’ll find a review of the SIAM Foundation course from a training pioneer. Thanks for Michelle and Simon from Kinetic IT for sharing their feedback. Our SIAM journey so far… Simon Dorst and Michelle Major-Goldsmith of Kinetic IT are members of the SIAM® Foundation Body of Knowledge (BoK) Architect group. Having recently […]

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Scopism News: Awards, Helicopters and more

It’s been a busy first quarter here at Scopism!  We can’t believe it’s already 3 weeks since we hosted the world’s first SIAM conference.  Here’s a quick roundup of some highlights: Scopism supports Yorkshire Air Ambulance Kerry Garner from YAA was our charity keynote at Service North: SIAM edition in Leeds in March.  Kerry’s presentation […]

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Service North: a delegate’s view

Thank you to Caspar Miller from Westergaard for sharing his view on Service North: SIAM Edition.  Over to you, Caspar! Most conferences usually have more than one track, and I always find myself debating which speakers to choose. All the sessions seem so exciting, and they often also provide an opportunity to have a chat […]

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Build it and they will come: Service North review

“Build it and they will come” goes the saying, and it was with that sentiment that here at Scopism we embarked on organising the world’s 1st ever dedicated SIAM conference on March 30th. The event followed on from the launch of the brand new SIAM Foundation certification, and the production of the SIAM® Foundation body of […]

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Service North Speaker Roundup

On March 30th, we held Service North: SIAM Edition in Leeds, UK.  We gathered together 100 SIAM aficionados for a day of presentations, workshops and networking.  In this article, you’ll find a quick roundup of our speakers and presentations, with links to the slides where authorised.  If you need SIAM advice or help, these people […]

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Women in Tech lead the way at Service North

Where are the women in tech? So here’s a fun fact. Of the current delegates registered for the world’s first SIAM conference in Leeds on March 30th, we’ve got more people called Dave or David than we have women. Scary! There’s still plenty of time for it to balance out with our last-minute registrations, but […]

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Service Desk meets SIAM: Integrating people, process and tools

This guest blog comes from Service-Flow’s Juha Berghäll.  Juha looks at toolset considerations in a SIAM environment, and offers some pointers for successful service integration.  Service Integration and Management (SIAM), has held ITSM professional’s attention for some years now and it is beginning to establish itself with the publication of the SIAM Foundation Body of Knowledge […]

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Framework Integration and Management

In our latest guest blog, Simon Dorst, AKA the ITIL Zealot expands on the SIAM basics to consider framework integration and management.  If you’d like to share your thoughts with Simon, you can find him on twitter. Now that the SIAM Foundation Body of Knowledge has been released there finally is a succinct answer to the […]

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Service North Sponsor Profile: ISG

We’re delighted to welcome ISG (Information Services Group) as a sponsor for Service North.  Andrea Kis, a senior consultant at ISG, joins us as our keynote speaker at Service North to talk about Smart SIAM and digital transformation. In this blog, you can find out more about ISG and why they see SIAM as a […]

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Meet the eConsultant®: Simone Jo Moore, global explorer

In our meet the eConsultant® blogs, you can learn more about the eConsultants who work with Scopism and are available to help your business. Today, we profile Simone, an Australian based in France. To learn more and work with Simone, view her profile.  You can also see Simone in action in this episode of the […]

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Service North Sponsor Profile: Cranford Executive

We’re delighted to have Yorkshire recruiters Cranford Executive as our platinum partner at our Service North SIAM Conference.  Part of the Service North mission is to bring IT management to Yorkshire, so it’s great to have some local firms on board. In this blog, you can find out a little more about Cranford Executive, and […]

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Homemade SIAM: a perspective on the ‘Greenfield’ approach

Our latest guest blog about SIAM comes from Biju Pillai.  Biju has more than 19 years of experience in IT Infrastructure Management, Service Management and Service Integration. He works as a Director in Capgemini’ s Service Integration practice and based out of Chennai, India. He can be reached on bijupillai2015@gmail.com or on +91 9884960520 All […]

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Knocking down the towers of SIAM

This is part 1 of a series of blogs by SIAM specialist Kevin Holland.  This blog addresses the history of SIAM ‘towers’.  All views and opinions expressed in this blog are Kevin’s own. Knocking down the towers of SIAM In February 2015 Alex Holmes, then the Deputy Director and Chief of Staff in the Office […]

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Common sense or best practice?

Our latest blog is by guest author Michelle Major-Goldsmith.  A member of the SIAM Foundation Working Group, Michelle offers a pragmatic look at SIAM and best practice in general. Michelle is a member of Scopism’s team of eConsultants – view Michelle’s profile to learn more. “Common sense is genius dressed in its working clothes” Scopism […]

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SIAM Body of Knowledge – Key Contributors

On January 19th, you’ll be able to download the SIAM body of knowledge here.  In this article, we’ll share some information about how it was written, and who was involved. The vision The vision for the body of knowledge (BoK) was to create a document that was practitioner-led and supported real world experience, not a […]

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ITSM and the Monkeysphere

It’s all about ‘the people’.  How often do we hear that expression when we discuss projects, changes and IT implementations?  In our first blog of 2017, we ask industry expert Dr. M.N. Key to explain a little bit more about tribalism in organizations. ITSM and the Monkeysphere Imagine your first day in a new IT […]

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Meet the eConsultant®: James Gander, ITSM pragmatist

In our meet the eConsultant® blogs, you can learn more about the eConsultants who work with Scopism and could be helping your business. Today, we profile James, based in New Zealand.  To learn more, view James’s profile. Tell us about yourself I’ve been working in IT since the early 1990’s, doing most roles, from data […]

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Supplier Management (or the Management of Suppliers)

Our latest guest blogger is ITIL Zealot and eConsultant® Simon Dorst.  Take it away, Simon… Recently, I have been working on the SIAM Body of Knowledge, which gave me the opportunity to do more of a deep-dive into the SIAM theory. I found there are concepts that on the surface seems straightforward enough, but are […]

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Meet the eConsultant®: Karen Ferris, change enabler

In our meet the eConsultant® blogs, you can learn more about the eConsultants who work with Scopism and could be helping your business. Today, we profile Karen, a Brit based in Australia.  To learn more, view Karen’s profile. Tell us about yourself I have been working in ITSM for longer than I like to admit but […]

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Scopism and itSMF New Zealand announce partnership

Scopism and itSMF New Zealand announce partnership to offer eConsultancy services to members  Scopism and itSMF New Zealand, a membership organisation, have agreed a partnership to deliver additional benefit to itSMF New Zealand members through access to virtual consultancy services. IT management practices are changing rapidly, and itSMF New Zealand already provides support to its […]

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Better dressed for service management success with SIAM

“The best colour in the world is the one that looks good on you.” –  Coco Chanel In this article, Scopism eConsultant® Michelle Major-Goldsmith shares some more detail about service integration and management (SIAM). Within the next few months I’m sure you will hear more about Service Integration and Management (SIAM).  With the imminent launch […]

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SIAM – get with the program

Scopism, EXIN and BCS announce new partnership to bring SIAM training and certification to the market, launch certification at itSMF UK conference. What is SIAM? Service Integration and Management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from multiple service providers.  SIAM provides governance, integration and coordination […]

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SIAM – getting the CIO’s attention

SIAM: overly simplified or finally elevating IT service management to CIO attention levels? Service integration and management (SIAM) is nothing new, and in many ways it has been over-simplified by writers. That’s the bad news. The good news, however, is that SIAM is not just an opportunity to improve IT service delivery, it’s also an […]

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eConsultancy Package Profile: Emergency Assistance

In our package profile articles, you can read more about each of our eConsultancy packages.  In this article, we focus on our emergency assistance package.  This package has been created to help you manage when things go wrong – for example if a project is failing, a relationship has broken down or staff are burning out. View […]

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What is the future of the IT department?

I was recently part of a panel discussion at the IT in the Park conference in Edinburgh, Scotland.  Along with Barclay Rae, Paul Wilkinson, Ian Moyse and John Custy, we discussed buzzwords, trends and looked to the future of IT and the IT department.  We had some brilliant audience participation which meant we didn’t cover […]

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Meet the eConsultant®: Nicklas Fredriksson, IT Excellence Evangelist

In our meet the eConsultant® blogs, you can learn more about the eConsultants who work with Scopism and could be helping your business. Today, we profile Nicklas, a Swede based in Latin America.  To work with Nicklas, visit our eConsultant® pages or view Nicklas’s profile. Tell us about yourself I’m a social, curious and energetic […]

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eConsultancy Package Profile: Mentoring

In our package profile articles, you can read more about each of our eConsultancy packages.  In this article, we focus on our mentoring package.  This package has been created to give people access to support and advice in a role or an area that they’re not completely familiar with. View the mentoring package here. What […]

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Welcome to Scopism! This is what we do

Welcome to Scopism!  I’ve created this company with a very specific vision; I want to provide IT management professionals with everything they need to develop their capabilities and succeed in their careers. IT management practices are changing now at a pace I’ve never seen before in my career, and it can be difficult to keep […]

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