This year, Service North is truly global. We are happy to announce that EXIN Japan is organizing a linked event “SIAM Service North 2021 Japan”.
Three Japanese speakers, Hiroyuki Naka, Toshio Suzuki and Shigeaki Togo will deliver the essence of SIAM for a Japanese audience. Toshio Suzuki is also one of our speakers at Service North this year, looking at customer success in a SIAM environment.
The Japanese SIAM Event is scheduled for April 28th and all those who participate will get a certificate of participation-digital badge for “SIAM-Service North 2021 JAPAN”. Thank you to Etsuko Nakagawa at EXIN Japan for organizing this event.
Who is the event for?
- Highly qualified IT service managers
- Those who are involved in projects using SIAM
- Those who want to plan and build seamless IT services
- Those who want to know more about SIAM
Date and time: April 28 (Wed.) 14:45 to 17:10
About the speakers
Mr. Toshio Suzuki
CEO of DIG2 NEXT Co., Ltd.
As a lecturer and consultant, he has more than 18 years of experience in service management.
In the itSMF Japan subcommittee, he leads the SLM subcommittee, the cloud SLA subcommittee, and the IoT service management subcommittee. Currently, he is working to popularize service management for the digital age such as SIAM and VeriSM.
Lecture tittle: Design points for incident management / service level management in a multi-service provider environment
Summary of Lecture
“I will explain why creating a service map at the SIAM Discovery & Strategy stage is important for incident management / service level management in a multi-service provider / vendor environment”
Mr. Toshio Suzuki
Important notice:
Mr. Toshio Suzuki will be on stage at the Service North 2021 Conference which is scheduled for April 28th and 29th, 2021. His Service North 2021 global lecture in Japanese is related to the Service North 2021 Japan Lecture, so be sure to check out the global lecture as well.
Mr. Hiroyuki Naka
Principal Director, Technology Consulting Division, Accenture Co., Ltd
Mr. Hiroyuki Naka has over 15 years of consulting experience as an IT Service Management (ITSM) expert.
He is engaged in many investment consulting projects and cloud strategy projects mainly in the financial industry, and has particular strengths in ITSM sophistication roadmap formulation, operational organization reform, and tool introduction.
Lecture tittle: ITSM in the DX era
Summary of Lecture
“The way companies are involved in technology is changing. Traditional IT has focused on efficient technology that automates business processes. However, in the future of the DX era, IT is positioning technology as a means to create business value as a differentiating strategy that enhances the competitiveness of companies in the market. In order to position technology as a strategic asset, it is necessary to think of it as a series of products (IT services) that meet customer needs, rather than operation management for individual IT systems. In this session, we will gain insight into what IT departments should do in the DX era through the “customer-oriented product portfolio”
Mr. Hiroyuki Naka
Mr. Shigeaki Togo
Executive Officer of DX Consulting Co., Ltd.
After working at a consulting company related to management systems, he is in his current position.
Specializes in IT management and management strategy. So far, he has been in charge of more than 100 projects as a consultant and has trained more than 3,000 instructors.
Lecture tittle: Roles required of SIAM and the information system department (tentative name)
Summary of Lecture
“Expectations required for IT in supporting business activities such as support for DX are increasing year by year. The information system department is expected to increase the value provided by IT and optimize costs while utilizing multiple services from multiple providers. In this session, we will explain the role of the information system department in the SIAM framework”
Mr. Shigeaki Togo
