From the Architect’s Desk – the 2nd Coming

….and we’re back! 

Simon Dorst and Michelle Major-Goldsmith writing from ‘the architect’s desk’.


We are here with some news that we wanted to share with the service management community.  That news is the architect team have been summoned and the writing process is underway once more, with two refreshed SIAM™ BoK’s scheduled to be released early 2020.

It’s hard to believe that it was nearly 4 years ago we started with the SIAM Foundation Body of Knowledge.   The service management world was developing rapidly, as were instances where service integration was being spoken about and applied as a management model to help deal with the challenges associated with multi service provider environments.  At that time, other than some white papers and blogs, there was little detailed SIAM content available to support practitioners hoping to benefit from service integration.  

Michelle Major-Goldsmith

The SIAM Architect Group was set up in 2016, involving volunteers from all around the world and from different types and sizes of organization.  Since then two Bodies of Knowledge have been created at Foundation and Professional levels, with the aim to create example SIAM models, define terms and provide some basic concepts and principles for anyone interested in SIAM to consider.  The BoKs have been downloaded more than 10,000 times.  Hundreds of people around the world have taken SIAM training and passed the SIAM exams.

The rationale for the refresh was to accommodate the changes in our industry recently that are reflected in updates to best practices like ITIL, COBIT and the introduction of new ones such as VeriSM.  There are also advancements in technology, the evolution of standards and of course as SIAM maturity develops there is some new practical guidance and insight to share too.

The story…

So, our announcement today is to let you know that we are creating a new edition of the SIAM Foundation and Professional Bodies of Knowledge.  Scopism have bought together a global team of authors and reviewers focused on producing on updating the publications.  We are delighted to be leading the team once more.  We can’t emphasise how fantastic it is to have a talented group of volunteers who have been happy to share their knowledge, putting commercial differences aside, to create yet more practical content that is of real value to the service management industry.  

Simon Dorst

Our aim is to use simple language, examples and appropriate references to other frameworks and methods.  After all, SIAM is not about re-inventing the wheel, but about highlighting the specifics of applying best practice approaches in a multi-provider environment.  At this stage we are keeping wraps on the scope of the refresh but that will change shortly.

Once the guidance has been finalised, we’ll be working with the publisher Van Haren and the examination institutes EXIN and BCS to refresh the syllabi for the associated training courses and SIAM certification.  Don’t worry if you have already sat the examination/s, your qualification/s will remain current, none of what you have learned will be incorrect, there will just be more to share.

Over the next few weeks, we will be publishing status updates and some sneak previews of what to expect, so watch this space for our next mini blog and be sure to follow us on Twitter.

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