Service North 2019 Review

The world’s only dedicated SIAM conference returned to the Manchester Conference Centre on September 12th, 2019. This was the third year for the event, and it has been brilliant to see it grow year on year, with more delegates, more sessions, and our wonderful event sponsors. This year saw the publication of the second global SIAM survey (the 2018 survey was sponsored by 4me and 2019’s was sponsored by Kinetic IT) providing a wealth of information for the SIAM community about skills, benefits, challenges and more.

Our Delegates

Servcie North delegatesThis year we had over 100 attendees, with a quarter of them attending from Europe. The countries represented in addition to the UK were Switzerland, Denmark, Germany, Belgium, Austria, Poland, Finland and the Netherlands. It was brilliant to have such a mix of experience and opinion, allowing our attendees to learn from experiences in different geographical areas. This year’s SIAM survey reflects this global interest in SIAM, with over 40 different countries responding to the survey.

Our Sponsors

Good quality conferences just aren’t possible without sponsors. We’d like to say a huge thank you to Kinetic IT for sponsoring the whitepaper and providing two speakers all the way from Australia, as well as BCS, ITSM Zone, Syniad IT, 4me, Syamic, Hippo Digital and Solutionize Global. This was Syniad IT’s third year of sponsoring Service North – thank you!

Our Speakers

This year featured an opening keynote plus two tracks of speakers. One track focused on 25 minute ‘high impact’ sessions in a traditional presentation format, and the other track was dedicated to hour long interactive workshops. Both session types got great feedback, which we’ll use to help shape our agenda for 2020. Our speakers were:

Our Nominated Charity

This year our nominated charity is the Thames Valley Air Ambulance. We chose this charity in memory of SIAM author Chris Taylor-Cutter, who sadly passed away this year. We are donating 20% of this year’s profits to the charity and you can learn more about their work here.

The Global SIAM Survey Whitepaper

This year’s conference was also the launch of the 2019 Global SIAM Survey results. We discussed the results at the conference in a panel session chaired by David Agutter, joined by Martijn Adams, Michelle Major-Goldsmith, Karen Brusch and Simon Dorst. Sponsored by Kinetic IT, you can download your free copy here.

2019 whitepaper cover