Great sponsors make great events.
We are delighted to welcome ITSM Zone as one of our Service North Sponsors in 2021 – their fourth time at our event. We would like to say a huge thanks to them for being with us from the start. We’re grateful for your support.
In this blog, the Account Director of ITSM Zone, Kirsty Unila, talks about how internal training is vitally important to keeping a company sharp and competitive. How can ITSM Zone help individuals and organizations?
About ITSM Zone
ITSM Zone is a world leading provider of accredited, online training for IT and service management professionals. With a diverse catalogue of courses, we deliver learning that help individuals and organizations develop their skills and knowledge.
As eLearning specialists, we create content that is optimized for online delivery, providing you and your team with a great learning experience. All courses are fully on demand and provide the flexibility to study at times and in places that support your work/life balance.
We support all of our customers, with dedicated account managers, a 24/7 helpdesk and qualified, experienced tutors all on hand to help. Our courses are designed so that students can review the materials as many times as they need, fully understanding concepts before moving on.
Online training is growing in popularity as organizations realize that it gives the same or even better outcomes when compared to classroom training. There are many advantages. Elearning allow you to study over a longer period, and absorb new concepts. You can flex your study if events at work or home require your attention. If you’re training a globally distributed team, you can be reassured they are all receiving the same messages and being trained to the same standard. Learning online is also very cost-effective, as the course fees are less and there are no travel costs or time out of the office.
SIAM Training
Many organizations source their IT services from multiple service providers, ensuring that they have access to competitively priced, high quality services that allow them to focus on their core business. However, without the right contracts in place, or effective management of the supply chain, organizations may struggle to get true value from their service providers.
SIAM can be applied in any environment that includes services sourced from several service providers. It provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers.
Introducing the concept of a ‘service integration’ layer between the customer and the service providers, SIAM ensures the whole supply chain is focused on business value and delivering what the customer expects.
SIAM Foundation Course
The SIAM Foundation course introduces service integration and management, including its history, business drivers, roles, challenges, and the processes that support SIAM models. It is suitable for anyone working in or aiming to work in an organization using SIAM management practices.
Providing SIAM Foundation training to a team will ensure that everyone understands the terminology used. They will also have a general understanding of SIAM structures and roadmap, roles and responsibilities, SIAM practices and processes and the challenges and risks that organizations face. Many service providers choose to provide SIAM training to all of their delivery teams, to ensure they understand how they fit into the overall service model.
Broken down into 22 easy to absorb lessons, the SIAM Foundation course can be taken on mobile and tablet devices. It includes video lessons, study guides, quizzes, sample exams and more – all backed up with the support of a 24/7 helpdesk and team of experienced, qualified tutors. On completion of the learning modules, students can take the certification exam to achieve a globally recognised qualification.
During Service North 2021, we will make a special giveaway for everyone who will visit ITSM Zone virtual booth, taking place during the exhibition time, on April 28th and 29th from 12 PM BST until 2 pm BST.
By visiting our virtual booth you will get the chance to win the book ITIL® 4 Direct, Plan and Improve (DPI) – Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification written by Claire Agutter.
ITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.
About the author
Kirsty Unila is an experienced account management and operations professionals. She has worked with ITSM Zone for 9 years, helping organizations to identify their skills gaps and arrange the training needed to fill them. She also leads our international partner programme, working with organizations who want to add eLearning to their portfolio. If you’d like to partner with us or learn more about group training and our services, get in touch .
