Great sponsors make great events.
We are delighted to welcome ITSM Zone as one of our Service North Sponsors in 2022 – their fifth time at our event. We would like to say a huge thanks to them for being with us from the start. We’re grateful for your support.
In this blog, the Account Director of ITSM Zone, Kirsty Unila, talks about how ITSM Zone can help individuals and organisations but as well she talks about the FREE SIAM training that they are offering for everyone.
About ITSM Zone
ITSM Zone is a world leading provider of accredited, online training for IT and service management professionals. With a diverse catalogue of courses, we deliver learning that help individuals and organizations develop their skills and knowledge.
As eLearning specialists, we create content that is optimized for online delivery, providing you and your team with a great learning experience. All courses are fully on demand and provide the flexibility to study at times and in places that support your work/life balance.
Why choose ITSM Zone?
We support all of our customers, with dedicated account managers, a 24/7 helpdesk and qualified, experienced tutors all on hand to help. Our courses are designed so that students can review the materials as many times as they need, fully understanding concepts before moving on.
Online training is growing in popularity as organizations realize that it gives the same or even better outcomes when compared to classroom training. There are many advantages. Elearning allow you to study over a longer period and absorb new concepts. You can flex your study if events at work or home require your attention. If you’re training a globally distributed team, you can be reassured they are all receiving the same messages and being trained to the same standard. Learning online is also very cost-effective, as the course fees are less and there are no travel costs or time out of the office.
Service Management for the digital age: SIAM Training
We are living in a rapidly changing world, where organisations need to transform more quickly than ever. The way in which services are created, managed, delivered and updated is very different from 10 years ago – even different from one year ago! And still we see that many organisations are using the same processes and practices to try and deliver value.
SIAM can be applied in any environment that includes services sourced from several service providers. It provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers.
Introducing the concept of a ‘service integration’ layer between the customer and the service providers, SIAM ensures the whole supply chain is focused on business value and delivering what the customer expects.
Join the Evolution and start your FREE SIAM Foundation Course!
In 2022, we’re giving you the opportunity to recapture that excitement for you and your team and to educate yourself about how service management has evolved and the possibilities that exist. By making our SIAM and VeriSM training available for free, we want to open your eyes to the future.
These are the COMPLETE Foundation courses, fully accredited and globally recognised. You’ll receive a certificate of completion and have the option to take the official exam at the end of your training if you wish.
The SIAM Foundation course introduces service integration and management, including its history, business drivers, roles, challenges, and the processes that support SIAM models. It is suitable for anyone working in or aiming to work in an organization using SIAM management practices.
Providing SIAM Foundation training to a team will ensure that everyone understands the terminology used. They will also have a general understanding of SIAM structures and roadmap, roles and responsibilities, SIAM practices and processes and the challenges and risks that organizations face. Many service providers choose to provide SIAM training to all of their delivery teams, to ensure they understand how they fit into the overall service model.
Broken down into 22 easy to absorb lessons, the SIAM Foundation course can be taken on mobile and tablet devices. It includes video lessons, study guides, quizzes, sample exams and more – all backed up with the support of a 24/7 helpdesk and team of experienced, qualified tutors. On completion of the learning modules, students can take the certification exam to achieve a globally recognised qualification.
What are we doing at Service North 2022?
We’ll be exhibiting, which provides us with a great opportunity to meet with existing clients and for everyone to come along and engage with us!
We look forward to seeing you at the #ServiceNorth event!
About the Author
Kirsty Unila is an experienced account management and operations professionals. She has worked with ITSM Zone for 9 years, helping organizations to identify their skills gaps and arrange the training needed to fill them.
She also leads our international partner programme, working with organizations who want to add eLearning to their portfolio. If you’d like to partner with us or learn more about group training and our services, get in touch.
