At Scopism, we’ve made the SIAM BoKs available free of charge to the SIAM community, and we continue to do so.
But we also know that many of you enjoy hard copy books and access to eBook formats, so we are very happy to announce the launch of the Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK) 2nd edition as a publication. You can pre-order your copy today!
The release date for the SIAM Professional Body of Knowledge is July 29th and you can pre-order your copy now for just £39.95.
At Scopism, we’re delighted to be working in partnership with IT Governance Publishing to bring the hard copy and eBook versions of the SIAM Foundation and SIAM Professional BoK to the global SIAM community. Our mission has always been to make SIAM knowledge as widely available as possible, helping both customers, integrators and suppliers in SIAM models to work together to deliver maximum value and create a true culture of collaboration.
ITGP have a reputation for quality and excellence that aligns with Scopism’s values and we’re looking forward to working closely with them in the future.
We are delighted to have become the official publisher for Scopism, enabling us to bring the Service Integration and Management (SIAM™) Foundation and Professional Body of Knowledge, second edition to market. We are committed to delivering expert content and by extending our publishing partnership with Claire Agutter from the excellent ITIL titles she produces, we are excited to be able to offer this updated SIAM Professional BoK in the multiple formats that the market desires,
says Andreas Chrysostomou, Publishing Relations Manager at ITGP.
Pre-order your copy today and understand how SIAM can benefit your organisation
Where the SIAM Foundation Body of Knowledge has successfully codified the practice of service integration and management across multiple service providers, the SIAM Professional Body of Knowledge take this theory and expands on it to provide a deeper understanding and practical application.
Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition by Claire Agutter, Michelle Major-Goldsmith and Simon Dorst has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition.
The book will appeal to:
- Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM™ Professional certification;
- Customer organisations and their staff looking for guidance when managing a multi-service provider environment;
- Service integrators and their staff wishing to work in a SIAM ecosystem effectively;
- Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem; and
- Consultants in service management and other frameworks who wish to expand their knowledge.
We are delighted to be working in partnership with IT Governance Publishing (ITGP) as the world’s leading IT-GRC publisher to add this practical publication to their portfolio. Where the SIAM Foundation Body of Knowledge has successfully codified the practice of service integration and management across multiple service providers, the SIAM Professional Body of Knowledge take this theory and expands on it to provide a deeper understanding and practical application. The 2nd edition has been updated to include and align modern practices, such as VeriSM, Agile, DevOps and trust based management concepts, to ensure this body of knowledge remains relevant for years to come,
say Michelle Major-Goldsmith and Simon Dorst.
More about the BoK
SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organisations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.
SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:
- Know their role, responsibilities and context in the ecosystem;
- Are empowered to deliver; and
- Are held accountable for the outcomes they are required to deliver.
The SIAM Professional BoK includes:
Chapter 1: Introduction
Chapter 2: SIAM roadmap stage 1: Discovery & Strategy
Chapter 3: SIAM roadmap stage 2: Plan & Build
Chapter 4: SIAM roadmap stage 3: Implement
Chapter 5: SIAM roadmap stage 4: Run & Improve
Appendix A: Glossary of terms, List of acronyms
Appendix B: Case studies
Case study 1 – Commercial airline, Australia
Case study 2 – Logistics company, United Kingdom
Case study 3 – Global bank, Ireland
Appendix C: Lean, DevOps and Agile SIAM, SIAM and Lean, SIAM and DevOps, SIAM and Agile
Appendix D: Staff displacement legislation, European legislation, considerations across the globe
Appendix E: License information
About the authors
Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly’s Top 50 Most Influential Women in Tech.
In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s 2017 Thought Leadership Award.
Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM™, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation and the publisher of the SIAM Body of Knowledge.
With a combined experience of over 50 years in service management, Michelle Major-Goldsmith and Simon Dorst are well known in the industry. They are Lead Architects for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and founder members of the SIAM Foundation BoK architect team, as well as Subject Matter Experts for both EXIN and BCS in developing the accreditation around this.
The team was awarded Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK (in 2017). Both have been an active committee member of various service management groups and forums for many years, including the itSMF in WA. They shared the award of ITSM Thought Leader of the Year in 2018 and were both the Service Management Champion of the Year (Michelle in 2017, Simon in 2018) from itSMF Australia. Michelle was also awarded HDIs Top 25 Thought Leaders in Technical Support and Service Management for 2020.
