Who’s doing SIAM in 2021? What skills and capabilities are particularly important in a SIAM transformation? What are the strategic drivers for your organization considering SIAM? What benefits did organizations achieve and what challenges did they face? Is SIAM still being applied mainly to IT services? Are people investing in SIAM training?
You’ll find answers to these questions and many more in the Global SIAM Survey 2021 Whitepaper, which is now live.
About the Whitepaper
This whitepaper presents the results from the fourth annual SIAM survey, carried out in 2021.
With more than 200+ respondents from 32 countries, it provides a detailed picture of the SIAM marketplace. We would like to thank everyone who responded to the survey for their input, and for helping us to build a picture of SIAM maturity and adoption.
“Now that we’re seeing the results of the survey for the fourth year, we’re starting to see some clear trends – one of which is that SIAM is definitely not going away! It’s interesting to see how the data doesn’t always reflect anecdotal opinions about SIAM. For example, we hear lots of questions about SIAM and DevOps but the responses to the question about skills needed in a SIAM model don’t reflect this. Personally, I’m hoping in future to see more evidence of SIAM extending across the organization in an enterprise SIAM approach, but that might need to wait until next year. I’m encouraged by the growth in interest in SIAM in North America and hope to see this continue”,
says Claire Agutter, director of Scopism.
Scopism is also grateful to 4me for generously sponsoring the survey and the whitepaper, but as well for providing this valuable information to SIAM practitioners around the world.
You can learn more about 4me and their services here.
“This report confirms that organisations are adopting SIAM for the right reasons. As the number of external providers that they rely on increases, they aim to stay in control of service costs and quality. From the responses, it is also clear that having a strong ITSM foundation in place is a prerequisite for a successful SIAM implementation”,
says Cor Winkler Prins, CEO, 4me.
What is included?
In order to represent and build a picture of how SIAM is evolving around the world, the Global SIAM Survey 2020 Whitepaper is broken down into four sections:
- Demographics – includes a breakdown of who the survey respondents are, where they are located in the world and related information including salary, title, and size of organization
- Responses from organizations who are not using SIAM, but plan to use it – including the benefits they expect to achieve, how long they expect the SIAM transition to take, and the challenges they believe they will face
- Responses from organizations who are using SIAM – including how long it took them to adopt SIAM, the type of service integrator structure they adopted, and the benefits they have realized
- Responses from organizations who sell SIAM consultancy or solutions – including what their clients expect from a SIAM adoption, the challenges they typically face and the skills they need
Throughout the survey we have also included some commentary from SIAM industry practitioners and experts. We would like to say a huge thanks to Martijn Adams (Chief Customer Officer, 4me), Anna Leyland (Modern Service Management Consultant), Dave Kelsall (SIAM Lead), Cor Winkler Prins (CEO, 4me), Marius Wiese (Service Delivery Manager & Product Owner, Pick n Pay IT) and Maggie Jones (Managing Director at Atlantic Cedar, Bloor Navigator).
As well, you can find the Global SIAM Surveys 2020, 2019 and 2018 Whitepapers here.
