Virtual Consultants

What is virtual consultancy?

The traditional consultancy model of large teams on site for weeks at a time is out of sync with today’s culture. Clients want access to the very best people, on their terms.

Scopism offers consultancy as a service (CaaS). Our clients get the advice and support they need, when they need it, from enthusiastic and committed professionals – delivered virtually.

CaaS engagements can be used to provide support and mentoring, for specific projects, for people who are new in their role, and for anyone involved in a digital transformation program. If a project is going off course, our consultants can get you back on track, fast.

Working with a virtual consultant is simple

You start with a kick-off meeting, where you get to know each other. You will agree what you want to achieve and a draft timetable for your meetings. After the meeting, your consultant will confirm the objectives in writing and set up your diary appointments. You can use virtual consultancy time for meetings, or to ask your consultant to review documents and plans. Your timetable is flexible, subject to your and your consultant’s availability.

The future of consultancy is virtual

Have you ever…

Completed a training course and then wondered where to start?
Wished you could have just a short conversation with someone who’s done it all before?
Felt like your company could be doing things better, but not know how?
Wanted some ongoing support during a long term project, but not on a full time basis?

Imagine having the best consultants in the industry at your fingertips. Choose who you work with, for how long, and how often. Virtual consultants give you flexible help when you need it most.

Consultancy packages

Typical packages include:

Building an improvement plan – define measurable steps to meet your long term goals
Change enabler – support during an organizational change such as a restructure, digital transformation or insourcing/outsourcing
60 minute support – to answer that urgent question, or to help you get to know our consultants
Emergency assistance – who do you call when something goes wrong?
Industry expert – work with the best of the best in fields like organizational change and agile management
Mentoring – regular support if you’re new in post or working in a new way
Rapid assessment – a targeted evaluation of what’s in place and recommendations for improvements

Patricia Speltincx-Mann
Patricia Speltincx-Mann
Skills:
Varied experience (over 30 years): people, organisational development, management, ITSM

Training experience, both as a lecturer and training material developer: ITIL, people skills (stress management, personal efficiency, relational intelligence…), workshops on various topics (innovative approach to processes, human dimension to performance…)

Wide knowledge in the fields of individual and organisational development

Critical thinker: does not follow the crowd, challenges the predominant management frameworks and paradigms, facilitates the integration of scientifically supported theories into the business world

Main character strengths (VIA model): critical thinking, love of learning, curiosity, honesty, perspective, fairness, bravery, perseverance

Diploma and main certificates: M. Sc. in IT, EMCC accredited coach, ITIL expert, Licensed Human Element Practitioner
Location: UK & Belgium
Language: English, French
Skills

Rob England
Rob England
Skills:
Rob is differentiated by his independence, frankness, and Kiwi no-nonsense approach

IT strategy and governance consultancy

Transform IT – systems, people, practices, and tools – with approaches such as Continual Improvement and DevOps

Service-based financial management: budgeting and costing services, creating rate cards and cost allocation

Consulting on Ways of Working

Cultural change: when it comes to driving a service management mindset, we provide advice for planning and workshops for execution

Service lifecycle: approaches to service build and change, especially the integration of traditional waterfall approaches with Agile and DevOps to provide Multi-Speed IT capabilities
Location: New Zealand
Language: English
Skills

Helen Morris
Helen Morris
Skills:
Experienced consultant (Certificate of IS Consultancy Practice – BCS)

ITIL Expert – consultant and trainer

Process assessment, engineering, modelling and analysis for improvement

Cultural change and improvement programme management / mentoring

Service management improvement programme management / mentoring

Team mentoring and management

Strategic planning for IT

Benchmarking and Gap analysis
Location: France / UK
Language: English
Skills

Nikola Gaydarov
Nikola Gaydarov
Skills:
Business Relationship Management

Development of Service Level Agreements, Strategic and Operational plans

Business Requirements Management

Service Catalog Design

Service Request Catalog Design

ITSM Processes Design

Reporting design and management

Training and Development Program design including courseware, assessment and ongoing performance management

Organisational Change Management & Behaviour change

Project Management
Location: Bulgaria, Worldwide
Language: English
Skills

Karen Ferris
Karen Ferris
Skills:
Managing the process improvement cycle from strategy generation, analysis, opportunity identification, and development through to implementation and continual service improvement

Negotiating and influencing to realise strategic objectives by being alert to new ideas, engaging and agreeing team direction and goals

Complex problem solving by taking a strategic view combined with a tactical and practical approach that delivers business value

Driving organisational change and acceptance of new ways of working through strong leadership, coaching and mentoring, clear communication and planning

Understanding business drivers for change and moving the organisational culture from a technology focus to a service focus
Location: Australia
Language: English
Skills

Simone Moore
Simone Moore
Skills:
Organisational Change Management & Behaviour change

Business Relationship Management

Customer Experience Management

Development of Service Level Agreements, Strategic and Operational plans

Business Review and recommendations

Process design

Reporting design and management

Training and Development Program design including courseware, assessment and ongoing performance management

Internal and external business unit and/or company communication plans, newsletters and business articles for publication

Professional Speaking and Presentations for internal company and external partner meetings, conference & training, SME Videos and Voiceovers
Location: France / Worldwide
Language: English / French (Limited)
Skills

Stuart Rance
Stuart Rance
Skills:
Very experienced in practical aspects of most ITSM activities

Incident management

Problem management

Change management

Availability management

Capacity management

Senior technical support and many other roles

ITIL Expert

CISSP

Organizational change management

Communication

Defining metrics and KPIs

Planning and managing continual service improvement
Location: UK, Worldwide
Language: English
Skills

Mark Edmead
Mark Edmead
Skills:
Enterprise architecture (TOGAF 9.1)

Lean IT/AgileDevOps

Business analysis

Business process improvement

Strategic IT planning

IT organization analysis

IT portfolio management

Business relationship management

IT governance
Location: U.S. / Worldwide
Language: English, Spanish
Skills

Michelle Major-Goldsmith
Michelle Major-Goldsmith
Skills:
Experienced service management consultant

ISO 20000 consultant

Outsourcing and transition management

Team management and mentoring

Service management lecturer

Service management assessment and improvement
Location: Western Australia
Language: English
Skills

Nicklas Fredriksson
Nicklas Fredriksson
Skills:
Experienced consultant

Team managment, managing consultant and mentoring

Experienced ITSM Change program- and organizational change lead

Accredited ITIL teacher

Change program startup, driver and initial baseline assessment specialist

ITSM pragmatician – making things work in practise
Location: Latin America / Worldwide
Language: Swedish, English and Portugese
Skills

Randy Steinberg
Randy Steinberg
Skills:
ITIL/ITSM

PMP Certified

ISO20000

ITSM technologies

IT organization, large transformation program leadership
Location: United States
Language: English
Skills

Ryan Ogilvie
Ryan Ogilvie
Skills:
Process assessment and gap analysis

Service management road mapping implementation

Metric analysis for improvement initiatives

ITSM Blogger
Location: Calgary, Canada
Language: English
Skills

Simon Dorst
Simon Dorst
Skills:
Experienced consultant

Maturity assessment & improvement

Service Management implementation, integration & improvement

ITIL Lead trainer
Location: Perth, West Australia
Language: English, Dutch/Nederlands
Skills

Suresh GP
Suresh GP
Skills:
ITSM

IT Governance

Project Management

Agile

DevOps

Information Security

ISO 20000/27001/22301
Location: Bangalore, India
Language: Tamil, English, Hindi
Skills

Ivor Macfarlane
Ivor Macfarlane
Skills:
Heath checks and overview consultancy to help organizations

Full range of ITIL training courses

Process, service and satisfaction assessment support

Presentations, overviews and entire range of ITSM training and awareness

Experienced facilitator for ITSM simulation games
Location: UK / Worldwide
Language: English
Skills

James Gander
James Gander
Skills:
ITIL V3 Expert

COBIT

DevOps

ISO20000

Outsourcing & Insourcing

Business Process Improvement

IT Operations team improvements

Service Management tool implementation / replacement projects
Location: Auckland, New Zealand
Language: English
Skills

Liz Gallacher
Liz Gallacher
Skills:
IT service management

ITIL framework

ITSM processes consultant

Service desk implementation

ISO/IEC 20000 consultant and trainer

ISO/IEC 20000 gap analyses & mentoring

ITIL v3 Expert consultant & trainer
Location: UK, Worldwide
Language: English
Skills

Claire Agutter
Claire Agutter
Skills:
Experienced consultant

Team management and mentoring

Process assessment, modelling, analysis and improvement

ITIL lecturer and examiner

Service management implementation and improvement

Gap analysis and benchmarking
Location: UK, Worldwide
Language: English
Skills

Robert Pattacini
Robert Pattacini
Skills:
IT Strategy Advisor

Service Management Architect

IT Strategy

Change Management

Process Design

Business Development

Program & Project Management

Technology Advisory

IT Maturity Assessment
Location: Belgium, Europe
Language: English, French and Dutch
Skills

Damian Bowen
Damian Bowen
Skills:
Team leadership

Mentoring & coaching

Service assessment, design and improvement

CSI planning

Service architecture & design

Experienced consultant

International speaker

Service troubleshooting

Awards & Recognition
Location: UK, Worldwide
Language: English
Skills

Daniel Breston
Daniel Breston
Skills:
Getting technology teams top down to improve the way they work and service their organisations

Getting everyone to be able to answer the question Are you having a Good day with a business focused response

Aligning is not enough anymore: getting teams to keep ahead of serving business staff and customers by looking at goals and obstacles

Getting teams to think out of the box-for instance the best source of data is the Service Desk so get them to help introduce improvement
Location: UK, Worldwide
Language: English
Skills

Aleks Yenin
Aleks Yenin
Skills:
IT services management

Strategy planning in IT

Atlassian expertise

ITIL
Location: Warsaw, Poland
Language: English, Polish, Russian
Skills

Mark Haddad
Mark Haddad
Skills:
ITIL

Cobit

ISO 20000

DevOps
Location: UK
Language: English
Skills

Basab Nandi
Basab Nandi
Skills:
Service Management consulting in IT and non-IT organizations

ITSM coaching, training and team building including Agile and DevOps

ITIL and ISO 20000 maturity audit; process design and implementation

ITSM tool & automation – architecture, implementation and integration

Establishment of SMO and Service related Balanced Scorecard

Design of CMDB, Service Catalog, SLAs/UCs
Location: India
Language: English
Skills

Bill Harkins
Bill Harkins
Skills:
Strategic Planning

Business Case Author

Policy Development

Programme & Project Management

Business Benefits

Public Value

Information Assurance

Partnership Working

Strategic Leadership.
Location: Scotland
Language: English
Skills

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