The Global SIAM Survey 2022 Whitepaper is now available!

Are you ready? The Global SIAM Survey 2022 Whitepaper is live!

Now in its fifth year, we’re starting to see some clear trends – one of which is that SIAM is definitely not going away.

We asked questions including: Who’s doing SIAM in 2022? Which countries are the global centers for SIAM consumption and provision? How long does a SIAM transition to take? What are the strategic drivers for considering SIAM? Will SIAM models expand to include other business services in the future? 

You’ll find answers to these questions and many more in the Global SIAM Survey 2022 Whitepaper.

About the Whitepaper

The Whitepaper presents the results from the fifth annual SIAM survey, carried out in July 2022.

With more than 200 respondents from 31 countries, it reflects the global nature of the SIAM community and provides a detailed picture of the SIAM marketplace. We would like to thank everyone who responded to the survey for their input, and for helping us to build a picture of SIAM maturity and adoption.

SIAM can provide real value in complex environments, and it’s encouraging to see the continued global growth of SIAM reflected in the survey results. I would have hoped to see more SIAM models incorporating non-IT services, but this may change in years to come. As organizations shift to a value stream/workflow focus other business areas including HR, finance, logistics etc. may naturally merge into an organization’s SIAM model. The benefits of adopting SIAM are clear and remain consistent through the five years that we’ve been carrying out this survey, but the challenges, particularly around tooling and automation, also require careful study to make sure that the right results are delivered,

says Claire Agutter, director of Scopism.

Scopism is also grateful to Kinetic IT for generously sponsoring the survey and the whitepaper, but as well for providing this valuable information to SIAM practitioners around the world.

Kinetic IT is a leading Australian technology services business, specializing in managed ICT services, digital transformation, cyber security and service integration and management (SIAM).

You can learn more about Kinetic IT and their services here.

Dealing with large customers at Kinetic we see the benefits the SIAM concepts bring to these organizations, but also the challenges given the added complexity that is inherent. Just because it’s difficult, doesn’t mean it should not be attempted, but in those organizations, it is definitely more of a ‘progress iteratively with feedback’ approach to expand and improve the SIAM model,

says Michelle Major-Goldsmith, Manager, Service Integration at Kinetic IT.

The difference between governance and management is a real challenge when transitioning into a SIAM structure, when it involves an external service integrator. The governance structures, but also on-going and open communication between the integrator and the retained capabilities are key in these situations. It is interesting to note this mentioned around the capabilities of communication, influencing and relationship management,

says Simon Dorst, Manager, Service Integration at Kinetic IT.

What’s included?

In order to represent and build a picture of how SIAM is evolving around the world, the Global SIAM Survey 2022 Whitepaper is broken down into four sections:

Demographics – includes a breakdown of who the survey respondents are, where they are located in the world and related information including salary, industry analysis, title, and size of organization

Responses from organizations who are not using SIAM, but plan to use it – including the benefits they expect to achieve, how long they expect the SIAM transition to take, and the challenges they believe they will face

Responses from organizations who are using SIAM – including how long it took them to adopt SIAM, the type of service integrator structure they adopted, and the benefits they have realized

Responses from organizations who sell SIAM consultancy or solutions – including what their clients expect from a SIAM adoption, the challenges they typically face and the skills they need

Closing comments from SIAM experts included

Throughout the survey we have also included some commentary from SIAM industry practitioners and experts. We would like to say a huge thanks to Adam Martin (Director, Regional Engagement (NSW), Kinetic IT Pty), Michelle Major-Goldsmith (Manager, Service Integration, Kinetic IT Pty), Helen Nunn (Service Management, Consultant and Advisor), Chetan Vikas (Principal Consultant, SIAM & Process Consulting, Infosys Ltd), Mandy Stupak (Product Owner – Service Integration and Management, Qantas Group) and Simon Dorst (Manager, Service Integration, Kinetic IT Pty).

You can also find the Global SIAM Surveys 2021, 2020, 2019 and 2018 Whitepapers here.

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