Great sponsors make great events.
We are delighted to welcome Syamic as our sponsor of the Service North Conference 2021. We are most grateful for your support.
In this blog, Ian Groves and Pat Williams from Syamic talk about the journey of SIAM – SIAM as a hot topic for 2021 and how will SIAM evolve in the next 5 to 10 years.
About Syamic
Syamic offers IT service management consultancy and training services, with a particular specialism in service integration and management (SIAM). At Syamic, we support organisations to fully understand their own ‘compelling event’, when considering the implementation of a SIAM operating model.
All of our consultants are SIAM accredited professionals working with customers across both the Public and Private sectors. We are a G-Cloud supplier, an accredited SIAM Training Organisation and are proud to have been involved in the authoring of the first edition and the recently updated SIAM® Professional Body of Knowledge. Syamic is able to provide eLearning packages for SIAM Foundation, ITL v4 Foundation, COBIT 5 Foundation and VeriSM which all offer the convenience of self-study with the assurance of working towards an industry recognised qualification to the benefit for the individual and the organisation. Syamic provides expert SIAM consulting and training services to customers, across both private and public sectors. Our consultants are SIAM professional accredited and Security Cleared. Syamic is listed on the UK government’s G-Cloud 12 and Digital Outcomes Specialists 5 (DOS 5) frameworks.
SIAM – A hot topic for 2021
SIAM provides a clear operational framework and a common sense approach to the management of multiple suppliers working together to create value for their customers. It encourages the principle of clearly defining the role of the service integrator, encourages clear roles and responsibilities between suppliers, effective governance and collaboration.
As the world slowly emerges from a global pandemic, organisations will continue to make changes to the ways in which they manage their suppliers. The previous approaches to more adversarial forms of supplier management simply will not work anymore, and true collaboration will need to come to the fore. SIAM will help customers and suppliers to understand each other’s motivations and collaborate together to build effective virtual teams where remote working will continue to be the new normal.
SIAM means innovation
SIAM helps organisations to address the complexity of managing an increasing number of suppliers, as older single-source contracts come to an end and are replaced by separate contracts with different suppliers. It brings the needs of the customer much closer to the capabilities of the suppliers through the central function of the service integrator. This supports innovation, continual improvement, flexibility and the agility to deliver services which customers need, when they need them.
SIAM in the next 5 years
For too long, SIAM has stayed within the realms of IT services, largely due to its heritage and association with IT service management frameworks. However, the benefit of SIAM could be equally applied across other sectors such as health and education to drive additional value for both the users and the taxpayer alike. We expect to see SIAM being increasingly utilised by our customers in the UK and emerging as a standard framework across Europe and the USA in particular.
Join Syamic for a SIAM workshop!
During this years’ Service North conference you can attend a SIAM clinic run by Syamic’s Ian Groves and Steve Morgan from Syniad IT. Ian and Steve both have first-hand practical experience of designing, implementing and operating SIAM operating models, gained across multiple customer engagements in both the private and public sector.
You have a choice of two separate workshop times which are 8am-10am or 4pm-6pm BST, but act fast – each workshop is limited to just 25 attendees.
The workshop agenda will allow attendees to vote on the issues that are of most interest to them, followed by facilitated group work and advice related to those topics.
About the authors
Ian Groves
Born and raised in in the North East of England but have spent most of my adult life in Norfolk. I originally qualified as a Pharmacist, but after many years of working in retail I decided that a change of career was needed. I was lucky enough to find employment with ICL, some 20 years ago, who were looking for people with lots of customer skills and no IT experience. A perfect match and the rest is history. I have spent the intervening years developing my IT service management and consulting expertise and have worked extensively across Europe. Having left Fujitsu in 2018 to start Syamic with Pat, we have seen the demand for SIAM expertise grow rapidly.
Accredited Service Integration and Management (SIAM) professional, specialising in Target Operating Model design, SIAM governance frameworks and the development of training courses.
Pat Williams
Born in London and now living in Wiltshire. Left school at 17 to work in the foreign exchange sector. Completed 18 months voluntary service before managing 50 ‘rough and ready’ bikers and drivers as a dispatch controller. While there, I became a self-taught Cobol Programmer to enable a change of role into the IT industry. Worked in a variety of technical, management and consultancy roles across various IT companies including 2 start-ups through to IPO. Worked with Ian at Fujitsu from 2014, before leaving to start Syamic together in 2018.
Accredited Service Integration and Management (SIAM) practitioner and ITIL Service Management.
