Great sponsors make great events.
We are thrilled to have Harrison James as one of our Service North Sponsors in 2022 and on this occasion we would like to say a huge thanks to them for being with us.
In this blog, managing director at Harrison James, James Warren talks about Harrison James’s services, but as well about why SIAM is a hot topic for 2022 and what business problems SIAM can fix.
About Harrison James
We’ve regularly experienced a hit and run culture of IT service providers that create an amazing sales experience. Yet still, the delivery has fallen well short, leaving the customer to pick up the pieces, often at a considerable cost.
At Harrison James, we offer consultancy that isn’t scripted, templated or one we did earlier. It is all tailored to the individual customer needs and desired outcomes. We utilise all of the best practice frameworks (ITIL, COBIT, SIAM, Prince2, Agile, etc.) across the full enterprise combining the best elements to ensure your goals and objectives are met.
Our engagements with our clients are friendly and pragmatic, our approach is people-centric, and we take a full 360-degree approach to all we do to avoid silo thinking.
What does SIAM mean to us?
We have watched SIAM grow and mature over a number of years and have seen the great benefits it can provide. We have also seen a number of projects to establish and improve a SIAM model with mixed results. We know SIAM works but it has to be established and matured in the right way to ensure the benefits can be felt.
SIAM – A hot topic for 2022
IT is becoming more and more complex and fast pace with this bringing a more specialist range of suppliers. The orchestration of suppliers, services and technologies is more challenging than ever so the design of the IT Service Eco System needs to have a strong thought out structure to enable it to thrive.
What business problems does SIAM fix?
- Ability to provide new services or adapt existing services at a pace that meets the needs of the business.
- Demonstrate through effective governance that the supplier community is held to account to ensure the customer gets the services required, that the level of required service is met and the service inter dependencies are understood.
- Suppliers can be on and off boarded with greater ease to ensure the right service and service levels are delivered.
- The move away from a monolithic supplier to multi- supplier reduces the risk of failure, no more all the eggs in one basket.
- To be able to use the commodity and specialist services in the right ways at the right times.
SIAM in the next 5-10 years
We can see SIAM growing and being adopted across a wider range of business as the switch from large single suppliers ( the swiss army knives ) to a multi supplier model ( specialist suppliers) continues. Most analysts predict a 7-9% increase in the uptake in SIAM across the next 5-7 years.
SIAM needs to adjust and adopt the changing frameworks such as ITIL4, Agile etc to ensure it can adapt and change to work across the changing IT Best Practise world.
The consideration of the need to change the ITOM for many organisation due to the changing technologies, the impact of COVID19 and how that has impacted working behaviours globally, how with COVID19 restrictions lifting globally organisations are now preparing for large scale transformation and the ever demanding need to reduce IT spend certainly will drive the demand for SIAM for the next 2-3 years.
We are seeing a reverse trend for insourcing and how internal integration layers are being more widely considered as the confidence in an outsourced integration layer is reducing.
Commodity IT services are maturing and growing in breadth driving the multi supplier need hence the SIAM model becomes a relevant option not just for the large enterprise but more often the SME.
Customer and User expectation is increasing rapidly so the need for available, performant and usable services with the business world will become even greater driving the need for more effective delivery of business IT
SIAM and ITSM software vendors are experiencing a boom and the market leaders are being challenged by disruptive new cloud based technologies that can move at a greater pace to meet the need and are often significantly more cost effective. This will see the SIAM tooling market become much wider and deeper over the next 5 years.
If you want to learn more about SIAM, then we recommend you to read our SIAM Case Study – SIAM Discovery – World Leading Media, Insights & Consulting Company here.
About the author
Guided IT organisations to produce effective strategies that have enabled the delivery of desired business outcomes and increase in value resulting in reduced operating costs, decreased TCO, increased revenue and increased customer satisfaction.
Subject matter expert in ITIL and COBIT enabling business transformations. Working within both the public and private sector delivering large scale SIAM transitions and transformations.
Strategic leader who turns statements of requirements into living and breathing capabilities.
