Claire Agutter is an internationally recognized author, speaker and educator. She is director at ITSM Zone, providing accredited eLearning in ITIL, DevOps, BRM and more, and also at Scopism. In 2017 and 2018 she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s thought leadership award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM.
Claire started ITSM Zone in 2007 with the goal of making high quality ITSM education available to everyone. ITSM Zone
offers accredited elearning for ITIL, VeriSM, SIAM, DevOps, Business Analysis, Agile and more.
Claire is also a guest lecturer for Pärnu University in Estonia on the MBA Service Design and Management module, and has guest lectured at Durham University Business School and for the Marketing MBA.
Claire has been the lead author or contributing author for many publications, including:
Claire is an engaging and thought provoking speaker, focusing on digital transformation, service management and SIAM.
Claire has spoken at events including: