About Us

Scopism started in 2016 to support IT management professionals in the fast changing digital era.

Our aim is to provide you with access to information, events and consultants who can keep your skills fresh and help you stay up to date.

Our directors

Claire Agutter

Claire Agutter is an internationally recognized author, speaker and educator. She is director at ITSM Zone, providing accredited eLearning in ITIL, DevOps, BRM and more, and also at Scopism. In 2017 and 2018 she was recognized as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s thought leadership award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM.


Claire started ITSM Zone in 2007 with the goal of making high quality ITSM education available to everyone. ITSM Zone offers accredited elearning for ITIL, VeriSM, SIAM, DevOps, Business Analysis, Agile and more.
Claire is also a guest lecturer for Pärnu University in Estonia on the MBA Service Design and Management module, and has guest lectured at Durham University Business School and for the Marketing MBA.


Claire has been the lead author or contributing author for many publications, including:
  • SIAM Foundation Body of Knowledgedownload free or purchase here
  • SIAM Professional Body of Knowledgedownload free or purchase here
  • VeriSM – A Service Management Approach for the Digital Age – purchase here
  • VeriSM – Unwrapped and Applied – purchase here
  • ITIL Foundation Essentials ITIL 4 Edition: The Ultimate Revision Guide – purchase here
  • ITIL 4 Essentials – Your Essential Guide for the ITIL 4 Foundation Exam and Beyond – purchase here


Claire is an engaging and thought provoking speaker, focusing on digital transformation, service management and SIAM.
Claire has spoken at events including:
  • June 2019 – Infravision, Brussels – SIAM, ITIL 4 and the evolution of service management
  • June 2019 – Unidesk, Inverness – ITIL 4
  • May 2019 – ServiceNow Know, Las Vegas – VeriSM and service management
  • March 2019 – Zurich SIAM – SIAM introduction
  • March 2019 – Sheffield DevOps – VeriSM and DevOps
  • July 2018 – Newcastle DevOps – VeriSM and DevOps
  • July 2018 – UCISA, VeriSM
  • June 2018 – SITS, London – VeriSM and NHS case study
  • May 2018 – Process Days, Helsinki – key note speaker
  • March 2018 – VeriSM and DevOps
  • March 2018 – Service Manager Dag, Den Bosch – VeriSM deep dive workshop
  • March 2018 – itSMF Norway – VeriSM and the evolution of service management
  • February 2018 – BCS Service Management Specialist Group, London – VeriSM and digital transformation
Claire also hosts the popular ITSM Crowd YouTube channel.
Claire Agutter

Dave Agutter

operations manager
Dave Agutter is an experienced operations manager and entrepreneur. Having established and sold several businesses, Dave understands the challenges facing today’s IT professionals.
Dave Agutter

Ivana Trajkovska

Marketing Manager
Ivana is a passionate marketing professional with a flair for design and online/offline platforms.
As a marketing executive her role is to oversee many aspects of a campaign throughout the entire lifespan of a product, service or idea. As well, her goal is to make sure that Scopism Conference that is held once in a year in Manchester - Service North Conference is set up. Ivana is responsible for the planning, organisation and promotion of the Conference.
Ivana Trajkovska
Marketing MANAGER
Give your inbox some IT love!
Connect with us...
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram