In an era dominated by digital transformation, AI and interconnected services, Service Integration and Management (SIAM) has emerged as a strategic approach to orchestrating service delivery across multiple vendors and internal teams. As we delve into 2023, the Global SIAM Survey will unveil critical insights into the current state of SIAM adoption, challenges faced by organizations, and the role of emerging technologies in shaping the future of service management. Conducted across diverse industries and respondents, this survey will provide a comprehensive overview of how SIAM is transforming businesses globally. Access previous Global SIAM Surveys and join the global Scopism SIAM Community.
Methodology
The Global SIAM Survey 2023 will be conducted using an online questionnaire, accessible here. The survey targets a wide range of professionals, including senior executives, IT leaders, service providers, and SIAM practitioners. The respondents are expected to be from various industries, including IT, finance, healthcare, retail, and more. By incorporating viewpoints from different stakeholders, the survey will aim to capture a holistic perspective on the trends and challenges faced by organizations in the realm of SIAM.
Understanding the Global SIAM Survey
The Global SIAM Survey 2023 will be a comprehensive study conducted by industry experts and researchers, aiming to capture a snapshot of how organizations worldwide approach SIAM adoption and implementation. With input from a diverse range of professionals, the survey will offer a well-rounded perspective on the evolving landscape of service integration and management.
The 2023 global SIAM survey, sponsored by Kinetic IT, will be used to:
- Identify what countries SIAM is being adopted in, and which industries
- Help understand why organizations are adopting SIAM
- Understand the benefits and challenges associated with SIAM
- Identify key skills and capabilities for organizations adopting SIAM.
Conclusion
As we transform, the insights from the Global SIAM Survey 2023 will serve as a valuable roadmap for organizations seeking to harness the potential of service integration and management. By embracing SIAM and leveraging technological advancements, businesses can enhance service quality, streamline operations, and create a sustainable competitive advantage in a rapidly evolving global market.
