At Scopism, we’ve made the SIAM BoKs available free of charge to the SIAM community, and we continue to do so.
But we also know that many of you enjoy hard copy books and access to eBook formats, so we are very happy to announce the launch of the Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK) 2nd edition as a publication. You can pre-order your copy today!
As part of the launch we are delighted to announce our partnership with the world leading publisher for Governance and Compliance, IT Governance Publishing (ITGP). Their many years of experience and high standards of quality make them an ideal partner for our Scopism publications.
The release date for the SIAM Foundation Body of Knowledge is July 20th and you can pre-order your copy now for just £29.95.
ITGP is committed to delivering expert content in multiple formats to a global audience. They collaborate with industry experts to produce high‐quality publications about best‐practice frameworks, compliance and technical subjects. With their unparalleled industry knowledge, they are able to continually expand and diversify their portfolio while providing a personable and flexible service.
We are delighted to have become the official publisher for Scopism, enabling us to bring the Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), second edition – the official guide for the EXIN SIAM™ Foundation certification – to market. We are committed to delivering expert content and by extending our publishing partnership with Claire Agutter from the excellent ITIL titles she produces, we are excited to be able to offer this updated SIAM Foundation BoK in the multiple formats that the market desires.
says Andreas Chrysostomou, Publishing Relations Manager at ITGP.
Pre-order your copy today and prepare for your SIAM™ Foundation exam
The Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition is written by Claire Agutter and SIAM experts from around the world. It has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification.
I’m delighted to be working with ITGP to launch a printed version of the SIAM Foundation BoK. Our goal at Scopism has always been to get SIAM content to the widest audience possible, and this gives our community extra options for how they access the BoK,
says Claire Agutter, the author of the SIAM Foundation BoK.
The book will help candidates pass their Foundation certification, as well as serve as a useful reference guide in their SIAM roles. Suitable for anyone working in IT service management, IT, service integration and project management, the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.
More about the BoK
SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organisations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.
SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:
- Know their role, responsibilities and context in the ecosystem;
- Are empowered to deliver; and
- Are held accountable for the outcomes they are required to deliver.
The SIAM Foundation BoK includes:
Chapter 1: Introduction to Service Integration and Management (SIAM) Chapter 2: SIAM roadmap
Chapter 3: SIAM structures
Chapter 4: SIAM and other practices
Chapter 5: SIAM roles and responsibilities
Chapter 6: SIAM practices
Chapter 7: SIAM cultural considerations
Chapter 8: Challenges and risks
Appendix A: Glossary of terms, List of acronyms
Appendix B: The SIAM Process Guides
About the author
Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly’s Top 50 Most Influential Women in Tech.
In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK’s 2017 Thought Leadership Award.
Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM™, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation and the publisher of the SIAM Body of Knowledge.
