eConsultancy Package Profile: Emergency Assistance
In our package profile articles, you can read more about each of our eConsultancy packages. In this article, we focus on our emergency assistance package. This package has been created to help you manage when things go wrong – for example if a project is failing, a relationship has broken down or staff are burning out.
View the emergency assistance package here.
What is it?
This package provides up to 10 hours of time with your chosen eConsultant®. It provides rapid, objective intervention to help you get back on track and moving in the right direction.
Sometimes, when things go wrong, it can be hard to know where to start. Being closely involved in a situation can prevent you seeing the big picture, or being able to identify the root cause of the problem. Your eConsultant® will help you to understand what is going wrong, why, and how to get back to where you want to be.
Who is it for?
This package is suitable for:
- Organisations that have experienced a major service issue
- Projects that are failing
- Relationships that have broken down
- Companies where staff are burning out and morale is low
How does it work?
Your package starts with a kick-off consultation with your eConsultant®. During this conversation, you will get to know your eConsultant®. They will ask you about what you want to achieve and gain understanding of your role and the organization you work within.
At the end of the initial consultation you and your eConsultant® will agree:
- Overall objectives for the engagement
- A draft timetable for eConsultancy sessions
After the initial consultation, your eConsultant® confirms the objectives via email and sets up a series of diary appointments. The hours available as part of the package can be used for conference calls, or you may want to use some of them to ask your eConsultant® to review documents or plans that you have produced. The draft timetable you set at the start of the engagement is flexible, subject to both you and your eConsultant’s availability.
Remember – your eConsultant® is there to support and guide you, not there to do the work for you.
The small print
All Scopism eConsultants are respected industry experts in their fields. They work with you alongside other engagements so it’s important to collaborate with your eConsultant® on a timetable plan that fits both your schedules. All consultancy is delivered via conference call facilities and email. There is no face to face element in this package. If you wish to extend your package please contact us to discuss the options.