Introducing ISO/IEC 20000 – Part 14 for Service Integration and Management (SIAM)
Join us for an insightful panel discussion that delves into the forefront of IT service management evolution. In this session, we shine a spotlight on the upcoming ISO/IEC 20000 – Part 14, an eagerly anticipated addition to the ISO/IEC 20000 standard. Over the past two decades, ISO/IEC 20000 has reigned as the pinnacle of IT Service Management, but its adaptation to the modern landscape, encompassing SIAM, Agile, and DevOps, has been a gradual process.
However, with the eagerly awaited Part 14, tailored to confront the challenges of managing services in complex multi-provider ecosystems, the pace of transformation is accelerating. This panel discussion explores the significance of Part 14 and its relevance for organisations overseeing diverse service providers, aiming to provide a seamless and cohesive IT service experience. As the era of streamlined operations, efficiency, and innovation unfolds, embracing standardised practices for the future is the clarion call.
RSVP for the SIAM+ ISO/IEC 20000 session, which will be held on Tue, Oct 24 2023, 12:00 PM – 12:45 AM CEST.
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