Our Mission

Scopism was founded in 2016 to support IT and management professionals in the fast changing digital era. We are the definitive global source of best practice for service integration and management (SIAM).

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We provide SIAM content and an online community free of charge to SIAM and service management practitioners and professionals around the world, enabled by support from our global partners and Scopism SIAM Assured organizations. We also provide products and services to support organizations at every step of their SIAM journey.

We track the evolution of SIAM through our research and in our community, and our best practice and resources grow as SIAM changes.

Drivers for SIAM adoption include:

  • Evolving customer needs, expectations and behaviours
  • Rapid technology innovation and evolution
  • Increased regulatory compliance and controls
  • Global economic uncertainty
  • Increased market competition
  • More demanding and sophisticated consumers

Scopism & SIAM timeline

  1. First use of ‘service integration and management’ – UK public sector

    2005 (approx.)
  2. Scopism founded, SIAM Foundation Architect Group formed, Foundation Bok written

    2016
  3. Scopism and EXIN launch SIAM Foundation certification

    2017
  4. SIAM Professional Bok published, and certification launches

    2017
  5. First ServiceNorth SIAM conference (repeated annually)

    2017
  6. First global SIAM survey (repeated annually)

    2018
  7. SIAM Bok refresh

    2019
  8. SIAM maturity assessment launches

    2021
  9. SIAM community launches

    2023
  10. Scopism SIAM Assured and external engagement launch

    2024
  11. Second SIAM Bok refresh

    2025