Regional Partners
Our regional partners help us to advance SIAM knowledge and practices around the world, creating a truly global community.
Fox IT Service Management
Ian Clark
Ian Clark, Director, says “Fox IT Service Management has had a presence in Africa (based in South Africa) since 2012 and we have over the years served clients in many countries across the continent (and the rest of the world). I personally have lived on the continent for approximately 20 years after moving here from the UK and Europe in 2000. As an avid Service Experience and Management enthusiast and professional, it has given me immense pleasure to see the groundwork of Service Management become entrenched into the DNA of organisations across multiple sectors across the continent. After being involved in the SIAM BoK (1st Edition) and being exposed to the SIAM methodology, it has always resonated with me and the company in how the SIAM ecosystem and supporting guidance is structured, and we believe it to be the next logical step in Service Management evolution and to that end I am immensely proud to have formally partnered with Scopism to exclusively drive SIAM adoption, value and practices within the region.”
Ian is:
- Internationally Accredited and Experienced
- Advisor and Facilitator | ITIL ® Master, SIAM,
- DTMethod®,AgilePM,BA,DS®, COBIT® Assessor &
- Implementation Expert, CMI® Change
- Management | Mentor, Trainer, Advisor & Speaker
Integris Applied
More Information
Integris Applied is an information technology advisory firm dedicated to facilitating complex service relationships where each of the parties competing and collaborative objectives are identified, honored, and achieved. They are experienced practitioners in the field, with backgrounds in service providers, client IT organizations, and public and private sectors. Specialty focus areas include service integration and management (SIAM), multiparty integration, and collaborative negotiation. As a pioneer of SIAM practices in the USA (also known as multisourcing services integration or MSI in the Americas), Integris Applied continued to evolve best practices across US states, the federal government, and in private sector firms. Integris Applied recognized and addressed the typical multisourcing challenges by developing then-novel SIAM practices, with particular focus on contractual terms and procurement processes to foster collaboration and shared accountability across providers within a delivery ecosystem. These practices include cross-functional requirements, shared service levels, and relational governance to effectively integrate data, tools, processes, and people.
Diane Druitt
Diane Druitt guides the firm in its vision to facilitate healthy service relationships, emphasizing the values shared within the Integris Applied team and they seek to instill amongst their clients. Integris Applied team members work in integrity to do the right thing, build strategies and solutions collaboratively with clients and providers, and support each other through the process.
Diane Druitt, owner of Integris Applied, says of the Scopism SIAM Assured partnership, “After getting to know Claire Agutter and Scopism and recognizing our shared focus and alignment, we at Integris Applied are very excited about this opportunity to team with the leader in SIAM to bring Scopism SIAM Assured to firms in the Americas region.”
Matt Reprogle
Matt Reprogle, a certified SIAM Professional, has been a member of the Scopism SIAM Community since its inception and a contributor to the SIAM Body of Knowledge. At Integris Applied, Matt supports state government IT organizations by applying SIAM concepts to both strategic IT procurement and internal service delivery improvement.
He has over 35 years of combined experience in corporate IT, delivering managed services, and consulting on enterprise IT services for clients in the private and public sectors. He particularly enjoys sharing lessons learned about the practical side of IT service management. In prior career roles, he held engineering, manufacturing, solution architect, and account management positions at General Motors, Delphi, HP, and Capgemini.
Matt is not only an experienced practitioner, but a continual learner and a contributor to public knowledge. For example, he has achieved certifications in numerous disciplines such as Scopism SIAM Professional, ITIL Strategist, Six Sigma, and PMP. He has written a variety of articles and is a contributor to the refreshed SIAM Body of Knowledge.
Tim Ryckman
An accomplished leader and advisor with a blend of expertise in IT operations, contracting, and finance, Tim has led numerous projects as a client and advisor in sectors ranging from automotive to investment banking to public sector. He has consulted regarding IT and sourcing strategy, conducted assessments of financial performance, assessed and re-written service level agreements, and led teams through procurements and negotiations.
In the last fifteen years under Integris Applied, Tim has advised or led some of the largest and most complex government IT infrastructure sourcing initiatives to-date, including developing MSI/SIAM in procurements/acquisitions and IT outsourcing contracts. Over his career, he has consulted on IT services transactions in many large multinational companies including General Motors, Comcast, Morgan Stanley, and Ally Financial. His specialty focus includes bridging the contractual, financial, and operational terms to help clients and providers achieve their objectives.
To access SIAM expertise in your region or if you have any questions, please get in touch