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The XLA Institute is an independent membership organization that brings together leaders in experience management (XM) and experience level agreements (XLA). It serves as a collaborative platform for executives, practitioners, buyers, and suppliers to develop standards and best practices in the field. Our open forum facilitates the creation and refinement of XM principles, XLA practices, and XM frameworks. While XM is often associated with IT, we welcome professionals from all disciplines, recognizing that experiences touch every aspect of an organization, from IT to HR. The XLA Institute acknowledges that experiences are universal, affecting employees and customers across the entire organization daily. We value input from all experience professionals, regardless of their specific role or department. By uniting diverse professionals, the XLA Institute strives to foster positive customer, employee, and supplier experiences that are crucial in today’s experience-driven economy.

Become a member of XLA Institute
https://xla.institute/become-a-member-now/