In the fast-paced and ever-evolving landscape of service management, organizations face the challenge of effectively integrating and managing multiple service providers to deliver seamless and reliable services to their customers. Service Integration and Management (SIAM) has emerged as a strategic approach to address this challenge, providing a framework for governing and coordinating service delivery across diverse service providers.
In this blog, we provide an overview of what to expect, where to access our findings and how to become part of the discussion to help shape the future of SIAM and research supporting its evolution.
The Global SIAM Survey 5-Year Whitepaper is available to access and download for FREE here, offering valuable insights into the latest trends and practices in SIAM, based on a comprehensive survey conducted across various industries.
In 2018, Scopism held the first global SIAM conference. As part of the conference preparations, a global SIAM survey was carried out and the results were analyzed and presented in a whitepaper. Since then, the global SIAM survey has taken place every year, typically with respondents from more than 40 different countries. Now that we have five years of data, we can start to see trends and understand how the adoption of SIAM around the world is evolving. This whitepaper presents a summary of the five years since we launched the SIAM survey. Each year, the SIAM survey includes four sections: Each year, the SIAM survey includes four sections:
- Demographics– a breakdown of who the survey respondents are, where they are located, and related information including salary, title, and size of organization
- Responses from organizations who are not using SIAM, but plan to use it – including the benefits they expect to achieve, how long they expect the SIAM transition to take, and the challenges they believe they will face
- Responses from organizations who are using SIAM– including how long it took them to adopt SIAM, the type of service integrator structure they adopted, and the benefits they have realized
- Responses from organizations who sell SIAM consultancy or solutions – including what their clients expect from a SIAM adoption, the challenges they typically face and the skills they need
The question set is broadly the same each year, although some questions are added to look at specific areas of interest such as SIAM and DevOps and SIAM and value realization.
The Global SIAM Survey 5-Year Whitepaper sheds light on the evolving trends and practices in Service Integration and Management. As organizations navigate the complexities of managing diverse service provider ecosystems, SIAM emerges as a crucial approach to ensure seamless service delivery and customer satisfaction. By aligning SIAM with their business objectives, investing in robust governance frameworks, and leveraging technology and automation, organizations can effectively harness the potential of SIAM to drive operational excellence and deliver exceptional services to their customers in the digital era.
On Wednesday the 19th July, the Scopism SIAM Community are hosting a panel discussion LIVE where we will delve deeper into survey findings and welcome your thoughts and input into our exciting discussions around the evolution of SIAM. Join the Community today & access our 5-year Global SIAM Survey review, along with the yearly surveys and much more!
