Scopism, the global leader in service integration and management (SIAM) best practices, has released the Global SIAM Survey 2024 results in a new whitepaper sponsored by Sofigate.
This year marks the seventh edition of the annual survey, providing unparalleled insights into SIAM adoption, maturity, and emerging trends across 38 countries. As more Governments adopt the SIAM approach, (including this recent call for tenders from the UK Home Office), the survey findings are more relevant than ever.
Reflecting a Global Community
The 2024 survey gathered responses from over 250 participants representing a diverse range of industries and organizational sizes. Key highlights include detailed data on organizations adopting or planning to adopt SIAM.
Adapting to New Technologies
This year, a series of questions about AI and its impact and potential within SIAM frameworks were added to the survey. Claire Agutter, Scopism’s Director, commented:
“The Global SIAM Survey continues to be a vital resource for practitioners and organizations worldwide. This year’s addition of AI-related questions reflects the growing interest in leveraging advanced technologies within SIAM frameworks. We look forward to sharing some fascinating results, and we’re grateful to Sofigate for their support in making this white paper possible.”
Sofigate, a Nordic leader in ITSM and digital transformation, sees AI as a key player in shaping the future of SIAM.
Jyri Kosonen from Sofigate said:
“Many ITSM platforms now offer out-of-box AI functionalities, streamlining areas like incident and change management. It’s exciting to see how organizations will harness these capabilities.”
Markus Aalto from Sofigate added:
“The survey responses align with what we at Sofigate are seeing with the customers that we are helping with SIAM. They usually have large ecosystems with many external services and suppliers. So it’s about control and following the same club rules in the ecosystem. We can see more that companies have also started to realize that they have to have the same processes applied in the ecosystem to utilize artificial intelligence and automation effectively. IT platforms can enable service, but the processes need to govern the users and suppliers to use the platform in order to enrich it with data that AI can learn from and use for building automation.”
Access the Survey and Join the Launch Event
The Global SIAM Survey 2024 whitepaper offers a comprehensive breakdown, covering organizational insights, the challenges and benefits of SIAM adoption and how AI technologies impact SIAM models. The Global SIAM Survey 2024 Whitepaper will officially launch at an online event on 29th January 2025. You can register for the launch event here.
The whitepaper is now available for download from the Scopism community website, you can register for the community and download here.
About Sofigate
Sofigate is a Nordic growth company on a mission to bring Business and IT closer together. It sees digital transformation as an opportunity that affects all of us. That’s why we need collaboration between business and technology – the common language is business technology. And we’re the translator in between: we bridge the gap between business and technology to ensure that technology creates value for business. Sofigate helps organizations manage and optimize IT services by implementing tailored IT service management (ITSM) solutions based on industry best practices like ITIL. We integrate platforms like ServiceNow to streamline workflows and improve service delivery while providing governance structures to ensure IT services align with business objectives. Find out more from their site.
