Scopism and the XLA Institute announce strategic collaboration to drive knowledge sharing in SIAM and Experience Management.
Scopism, the leading SIAM and service management best practice content and events provider, is proud to announce a strategic collaboration with the XLA Institute, the globally recognized authority on experience management and Experience Level Agreements (XLAs). This partnership will enable knowledge sharing within the service management and experience management communities, driving greater understanding and adoption of experience-centric practices in complex supply ecosystems.
By bringing together Scopism’s expertise in value creation for digital services through SIAM with the XLA Institute’s deep knowledge of experience management, this collaboration will provide IT and service management professionals with cutting-edge insights, tools, and methodologies. The partnership will include joint research initiatives, educational content, and events to provide a deeper understanding of SIAM and XLAs and how they intersect. “Connect, Learn and Grow” is the motto of the Scopism SIAM community, and we live up to those words!
As part of this collaboration, Scopism and the XLA Institute will publish a series of whitepapers, with the first focusing on the interaction between Service Integration and Management (SIAM) and XLAs. This whitepaper will explore how experience-driven approaches can be applied in SIAM models, ensuring that service integration activities align with end-user expectations and business objectives.
Claire Agutter, Director of Scopism, said:
“We are thrilled to collaborate with the XLA Institute. The growing importance of experience in service management cannot be overstated, and through this partnership, we can accelerate the adoption of XLA principles. By working together, we can empower professionals with the knowledge and frameworks they need to drive positive business and user experiences.”
Arie Langerak, Director of XLA Institute, said:
“Knowledge sharing is fundamental to the evolution of experience management. Partnering with Scopism allows us to expand the reach of XLA education and create more opportunities for professionals to learn, adopt, and implement experience-driven approaches. This collaboration is a step forward in building a global community that prioritizes experience in service delivery.”
With the rise of experience management as a critical factor in IT and business success and the increased complexity of digital supply networks, the collaboration between Scopism and the XLA Institute is set to play a key role in shaping the future of service excellence.
Dolf van der Haven is the lead author for the Scopism volunteers working on the experience management and XLA content. Dolf said “Experience management and XLAs can help SIAM environments grow beyond operational and technical alignment to a higher level of maturity where the experience of the end users becomes leading in the success of service integration. This enhances the value of the service provided to the users and improves collaboration between suppliers, service integrator and customer.”
More details about upcoming joint initiatives will be announced in the coming months, and the whitepaper will officially launch during the XLA Institute Live event on 12th June.
