Service North 2024, the global SIAM conference, hosted by Scopism, is set to take place on November 18th in Manchester. It’s a must-attend event for anyone involved in Service Integration and Management (SIAM) and IT Service Management (ITSM).
The event brings together industry pioneers, innovators, and thought leaders; this year’s event promises an invaluable day packed with insights, best practices, and groundbreaking ideas that will shape the future of IT service delivery. From AI and automation to governance and sustainability, attendees will experience a deep dive into modern sourcing strategies and their role in modern technology ecosystems.
The Scopism team, including Claire, Claire B, Dave, Steph, Vicki and Richard will also be on-site, ready to share their expertise and connect with attendees. Whether you’re a seasoned SIAM and ITSM professional or just beginning your journey, Service North 2024 offers actionable insights, networking opportunities, and access to the very latest in service management thinking.
Introducing…
Service North 2024’s speaker line-up includes respected industry experts and practitioners who will cover various topics across SIAM, ITSM, GenAI, and SRE. You can view the full agenda here.
Here’s a look at the sessions you won’t want to miss:
Opening Keynote – SIAM Under Pressure. Sam Robinson from Yorkshire Ambulance Services: Setting the stage for the day’s conversations, Sam’s insights and experience will provide a compelling foundation for the following sessions. HCLTech sponsors this opening session.
The ABC of Behavior – Patrick Belmans, 2Grips: Patrick will share his expertise on the importance of behavioural insights in successful service integration. In “The ABC of Behavior,” Patrick will explore how understanding behavior within teams and partnerships is essential for driving sustainable SIAM practices.
Finnair’s SIAM Journey – Tomi Kaleva, IT SIAM Lead, Finnair: Next, Tomi Kaleva from Finnair will present “Finnair’s SIAM Journey,” an exploration of how a leading airline has leveraged SIAM to streamline its IT operations. Tomi will share the challenges, milestones, and achievements Finnair experienced on its SIAM journey.
SIAM Governance is Boring…NOT! – Barry Corless, CGI: Barry will tackle the common misconception that SIAM governance is tedious or uninspiring. His talk, “SIAM Governance is Boring…NOT!” promises to deliver actionable insights on how governance can be a dynamic and value-adding element within SIAM.
Saving the World with SIAM – Paul Drayton, Atos: Paul will lead “Saving the World with SIAM,” a session highlighting how SIAM can be applied beyond corporate settings, potentially influencing more significant global issues. Paul’s talk will showcase the broader impact of well-executed SIAM on organizations and the world.
Navigating the Unseen – Measuring the Service Integrator – In this panel discussion, titled “Navigating the Unseen – Measuring the Service Integrator,” an impressive group of SIAM experts will share insights on measuring and optimizing the role of the service integrator. Panelists include Michelle Major-Goldsmith, Simon Dorst, Michiel Boom, Jonathan Lipton (Kinetic IT), and Paul Drayton (Atos), offering attendees a range of perspectives and proven methods.
Revolutionizing ITSM with Scopism and SIAM: A DeLaval Journey to Service Excellence: Bengt Alverborg and Michael Sand from DeLaval International AB will present “Revolutionizing ITSM with Scopism,” detailing DeLaval’s journey toward service excellence. This session will reveal how Scopism’s frameworks and tools have supported DeLaval’s ongoing transformation, providing a powerful example of how to leverage ITSM for tangible business results.
Modernizing SIAM by Infusing GenAI and SRE – Vinutha Gangaiah, Sudhish Sethu (Accenture), George Hanrahan (Ford Credit): Vinutha, Sudhish and George Hanrahan will share their expertise on “Modernizing SIAM by Infusing GenAI and SRE.” This session will explore how modern technology practices like Generative AI and Site Reliability Engineering (SRE) can elevate SIAM to new levels of efficiency and reliability. Attendees will learn about AI-driven service enhancements, reliability strategies, and data-driven approaches for optimizing IT operations.
Closing Panel: How Can SIAM Help Us Prepare for Industry 5.0?: The final session will look to the future with the panel “How Can SIAM Help Us Prepare for Industry 5.0?” Moderated by Suzanne Galletly (EXIN), this discussion will feature insights from Claire Agutter (Scopism), Ronald Israels, and Cristan Massey. This closing panel will provide valuable perspectives on how SIAM can continue to evolve to meet the demands of Industry 5.0, emphasizing collaboration, advanced technologies, and human-centric service integration.
Following the sessions, attendees are invited to join the speakers and the Scopism team for drinks and networking, providing a perfect opportunity to connect, discuss, and share insights with peers.
There’s still time to book your ticket!
Service North 2024 is more than just a conference—it’s a chance to deepen your understanding of SIAM, learn from industry experts, and gain insights you can take back to your organization. Register now for either an in-person or live stream ticket to secure your spot and be part of the future of SIAM and ITSM.
Thank you to our sponsors
Great sponsors make great conferences – we’re very grateful for the support we have from 2Grips, HCLTech, CGI, BCS and IT Governance Publishing. Make time to visit them and learn from their expertise.
