We are excited to welcome sponsor CGI and speaker Barry Corless to our Service North SIAM Conference in November. Claire Agutter sat down with Barry to discuss his upcoming session, which focuses on the importance of SIAM governance and how it can transform public and private sector organizations.
Why is SIAM governance so crucial across sectors?
Governance may not always grab the headlines, but it’s essential for success in Service Integration and Management (SIAM), whether in the public or private sector. For both, effective governance ensures that organizations can smoothly manage multiple service providers while navigating the complexities of modern IT environments. Decision-making becomes fragmented without a robust governance framework, and costly errors can occur. In the public sector, this can lead to inefficiencies and service disruptions, while in the private sector, the impact might be on competitiveness and profitability.
What are some common governance challenges organizations face in SIAM?
One of the main challenges is the assumption that decisions will somehow make themselves. In both public and private sectors, the complexity of SIAM environments—where multiple providers collaborate—often leads to communication breakdowns and unclear decision-making. A solid governance model is essential, defining who makes decisions, when they’re made, and how they’re communicated. Another common challenge is attempting to overhaul everything at once. Retaining some familiar governance structures can ease the transition, whether you’re a government agency or a private enterprise. A phased approach helps maintain stability and continuity.
What advice do you have on simplifying governance structures?
I often say, “Less is more.” Simplifying governance structures improves clarity and effectiveness in decision-making. It reduces unnecessary complexity that can slow processes and create confusion. In both sectors, lean governance models help organizations move faster and make better decisions by avoiding unnecessary layers of approval. This agility is crucial, especially when operating in environments where change is constant—whether due to policy shifts in the public sector or market dynamics in the private sector.
How can organizations ensure their governance models remain flexible?
Flexibility is key because organizations—whether public or private—are constantly evolving. Governance frameworks must adapt to changing needs, such as new technologies, regulatory shifts, or growing service demands. This adaptability is essential as AI plays a more significant role in decision-making. A governance model should support this evolution without becoming a barrier. This is as true for a government department introducing new digital services as it is for a private company expanding into new markets. Flexibility ensures governance structures support growth and innovation rather than stifling them.
How do you see AI impacting SIAM governance in the future?
AI is set to play a growing role in governance decision-making. Already, it’s helping organizations process data faster and make more informed decisions. However, ethical considerations must remain at the forefront of our minds. Whether in the public or private sector, we must ensure AI-driven decisions align with organizational values and priorities. This is especially critical in the public sector, where decisions impact citizens, but it’s equally important in private companies, where brand reputation and customer trust are at stake. It’s an exciting development, but it needs to be approached thoughtfully.
What can attendees expect from your session at the Service North Conference?
In my session, I’ll explore the practical aspects of designing and implementing SIAM governance frameworks. I’ll share insights into building models that suit both public and private sector needs, how to integrate existing governance structures without causing disruption, and why communication is critical throughout the process. Attendees will leave with actionable strategies for creating governance models that are clear, flexible, and suited to their unique organizational requirements.
For those looking to learn more, I’ll also discuss future trends like AI and its role in governance. It’s an excellent opportunity for public sector leaders to rethink their approach to SIAM governance. You can find out more and book your space to attend in person or via live stream here.
