Service integration and management (SIAM) is a management methodology for organizations with complex supply chains. Effective SIAM can help organizations manage multiple suppliers, leading to:

• Lower costs thorugh optimization and best of breed services
• Flexiblity and scalability
• Improved quality and innovation
• On completion of the SIAM Foundation, the learner will be able to:
• Understand the history, adoption and benefits of SIAM
• Demonstrate understanding of SIAM principles
• Describe SIAM implementation models and their advantages/disadvantages
• Work effectively in a SIAM organisation
• Articulate the benefits of SIAM
• Identify potential improvements in his/her own organisation
• Understand process theory and have an awareness of common SIAM processes
• Understand SIAM tooling and data considerations
• Understand governance considerations for SIAM

SIAM Professional focuses on the application of SIAM practices and analysis for SIAM concepts. On completion of the SIAM Professional, the learner will be able to:

• Establish a governance framework based on SIAM practices
• Perform an organization assessment to better determine and establish a plan and promote improvements
• Determine the key elements to perform a SIAM implementation
• Design and build up a SIAM model for different environments and organizations
• Lead a SIAM implementation
• Select different approaches to implement SIAM
• Use organizational change management in order to boost the SIAM implementation
• Improve the organization’s SIAM ecosystem at every stage
• Manage and continuously improve multiple processes based on SIAM

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