Scopism is the home of best practice for service integration and management (SIAM). We support the SIAM community with events, advisory services and access to up to date resources.
Scopism is where SIAM and service management practitioners can advance their careers and build a global network.
Access support for every step of your SIAM journey in our catalogue of products and services – from SIAM assessments to management workshops or access to experienced resources, we can help.
Join SIAM practitioners from across Europe in Manchester on November 18th, or attend via live stream. This year’s agenda includes case studies from Finnair and Delaval International, as well as the St John Ambulance CIO sharing her SIAM story.
Join 2500+ SIAM and service management professionals in our free online community. Access resources, attend online events and ask and answer questions as you build your network.
Why SIAM?
Every organization needs a technology strategy that provides innovative, cost-effective solutions in a secure and reliable way. Around the world and in the public and private sector, organizations have adopted outsourcing and multi-sourcing to allow them to access best of breed services. These organizations adopt an operating model based on service integration and management (SIAM), an approach to deliver excellent service from complex supply networks.
SIAM allows organizations to build a flexible, resilient supply ecosystem, whether their services are comprised of internal or external service providing entities, or a mixture of both. SIAM helps them to achieve their strategic goals via a collaborative approach, ensuring their services will deliver value now and in the future.
Our research shows that most organizations want to improve how they manage end to end service delivery
82%
of organizations want to have better performance from existing providers
57%
of organizations want better ability to measure and attribute service costs
79%
of organizations want better ability to measure and attribute service quality
75%
of organizations want to have more control over existing providers
