SIAM – get with the program

Scopism, EXIN and BCS announce new partnership to bring SIAM training and certification to the market, launch certification at itSMF UK conference.

What is SIAM?

Service Integration and Management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from multiple service providers.  SIAM provides governance, integration and coordination to ensure the customer organisation gets maximum value from its service providers. This differs from traditional multi-sourced ecosystems with one customer and multiple suppliers.

The SIAM ecosystem includes the following layers:

More and more companies choose to outsource their IT services with different IT service providers to optimize their company processes. SIAM can help organizations realize the benefits of working with multiple service providers, while removing many of the management overheads. This allows the customer to focus on their own business and strategic goals.

What will the training include?

The content of the new SIAM certification program will be developed by a forward-looking team of experts with extensive knowledge of and backgrounds in SIAM. The Foundation certification is expected to become available in Q1 2017, followed later by a Professional level certification.

The training will introduce delegates to SIAM terminology, structures, cultural issues, roles and governance considerations, preparing them to work in a SIAM ecosystem.

Industry comments

Bernd Taselaar, CEO of EXIN, remarks:“The EXIN BCS SIAM certification program fits in perfectly with our existing portfolio, as EXIN has a long history of developing certifications in the area of IT Service Management. This new certification program presents an excellent opportunity for EXIN to expand the portfolio and to fill a gap in the current ICT certification landscape.”

Barclay Rae, CEO of itSMF UK, comments: “As the demand for more understanding and competence grows around SIAM , this new programme looks to be a useful and practical resource and option for those who would like to develop skills and knowledge in this area.

This sort of training also helps to build consensus and clarity around the key principles and practices of SIAM – this is also necessary since the application of SIAM is always varied across different organisations.  There is definitely a need for some core clarity around basic concepts, taxonomy and practices, which is what this product is looking to address.”

Register your interest to get more updates on SIAM training ahead of the go live in quarter one 2017.  Visit the EXIN/BCS stand at the itSMF UK conference to learn more and see our director Claire Agutter present at 9am on Nov 22nd.