Monday 2nd November
Service North 2026
Held annually since 2017, Service North is our flagship SIAM conference. Taking place in the UK, Service North provides fantastic networking and learning opportunities for delegates from all over Europe.
Manchester Conference Centre, Sackville St, Manchester M1 3BB
Conference Agenda
Time
Track 1: Pendulum Suite
Track 2: Cotton Theatre
8:00 – 9:00
Arrival, coffee and networking
9:00 – 10:00
Welcome to the conference
Charity introduction
Great service happens when partners, people, and platforms move in step with the customer. Chris Pope shares a practical take on building an ecosystem that flexes with demand, measures success by customer outcomes, and uses technology to take the friction out of getting there.
Session Additional Info
Chris Pope, Chief Customer and Product Officer, AutomatePro
Chris Pope is Chief Customer & Product Officer at AutomatePro, where he leads product strategy and customer outcomes for the testing and governance platform trusted across the ServiceNow ecosystem. With 15+ years as a C-suite technology executive, including global VP of Innovation at ServiceNow and multiple tours as a ServiceNow customer, Chris brings the unusual perspective of having sat on every side of the table. He is a recognized thought leader on platform strategy, automation, and the shift from manual effort to outcome-driven delivery.
10:00 – 10:45
Break
10:45 – 11:30
Track 1: Pendulum Suite
Track 2: Cotton Theatre
11:30 – 12:15
Track 1: Pendulum Suite
Track 2: Cotton Theatre
12:15 – 1:00
Track 1: Pendulum Suite
Track 2: Cotton Theatre
Without a specific legally enforceable AI framework for healthcare, we must rely on ethical practice to ensure we are acting in the best interests of patients and staff. In this session, we will explore a case study that balances risks and benefits.
Key takeaways: 1) Ethical practice can guide us when teachnologies are changing rapidly 2) Always start with problem and how it fits to your strategy 3) Openess, transparency and explainability are crucial
Chris Reynolds, Expert CDIO, Active Black Country Trustee, Members Representative for Lancashire Cricket Club
An ambitious, innovative and compassionate leader with broad and deep experience in digital innovation(KMPG, UK Department of Health, Technology Startup Mentor, UCL Research fellow). He leads the development of transformation and culture change using digital tools. He influences through a common purpose and delivers shared solutions to enable good quality standardised care. He has led digital transformation in challenging circumstances and performed several turnarounds of eletronic patient record initiatives. A nationally recognised digital leader (shortlisted for HSJ digital awards 2026), SIRO trained, Artificial Intelligence Ambassador, Professional Member of the British Computer Society and Advanced Practitioner in the Federation of Informatics Professionals.
1:00 – 2:00
Lunch
2:00 – 2:45
Track 1: Pendulum Suite
Track 2: Cotton Theatre
2:45 – 3:30
Track 1: Pendulum Suite
Track 2: Cotton Theatre
3:30 – 4:00
Break
4:00 – 4:45
Closing panel: Global SIAM Survey 2026: Panel Discussion
Conference Close
3:30 – 4:00
Drinks and networking
Conference Speakers
Chris Pope
Chris Pope
Chris Pope is Chief Customer & Product Officer at AutomatePro, where he leads product strategy and customer outcomes for the testing and governance platform trusted across the ServiceNow ecosystem. With 15+ years as a C-suite technology executive, including global VP of Innovation at ServiceNow and multiple tours as a ServiceNow customer, Chris brings the unusual perspective of having sat on every side of the table. He is a recognized thought leader on platform strategy, automation, and the shift from manual effort to outcome-driven delivery.
Chris Reynolds
Chris Reynolds
An ambitious, innovative and compassionate leader with broad and deep experience in digital innovation(KMPG, UK Department of Health, Technology Startup Mentor, UCL Research fellow). He leads the development of transformation and culture change using digital tools. He influences through a common purpose and delivers shared solutions to enable good quality standardised care. He has led digital transformation in challenging circumstances and performed several turnarounds of eletronic patient record initiatives. A nationally recognised digital leader (shortlisted for HSJ digital awards 2026), SIRO trained, Artificial Intelligence Ambassador, Professional Member of the British Computer Society and Advanced Practitioner in the Federation of Informatics Professionals.
Sophie Hussey
Sophie Hussey
An experienced IT service professional, Sophie loves working with clients to support the growth of their colleagues and service management practices.
Passionate about delivering business outcomes & producing customer value through the provision of high quality, strategically focused, operational & service focused management. Adept at building partnerships, both internally and externally, that drive improvements across all aspects of service management, IT & the business.
Nearly 3 decades of experience combining leadership skills with technical knowledge to inspire & motivate others whilst challenging the status quo with a focus on streamlining processes & optimising productivity.
Tickets & Pricing
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