This session will be a panel discussion, providing strategic guidance for practitioners seeking to integrate AI and automation into their Service Integration and Management (SIAM) models.

We will explore the mutual value of this integration, examining how AI can enhance SIAM capabilities and, in turn, how SIAM offers the essential governance, structure, and oversight needed for the responsible and ethical use of AI.

Key Takeaways:

• Gain an understanding of the strategic considerations for integrating AI and automation into SIAM

• The critical role SIAM plays in assuring effective governance and ethical use of AI within organizations

• Understand key benefits and challenges associated with implementing AI and automation in SIAM

Host: Simon Dorst; Lead Author: Chevonne Hobbs; Panellists: Suzanne Galletly & Steve Fleming Illuminet