Scopism

SIAM Readiness Assessment

Please rate your organization from 0-5 for each question, where 0 is no capability/maturity and 5 is very high capability/maturity.

Strategy

Does your organization have proven project management capabilities, either agile or waterfall?

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Is there a clear set of strategic drivers for considering SIAM?

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Do employees within your organization and your suppliers always have a clear view on their roles and responsibilities?

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Does your organization have a clear view of the benefits expected from SIAM and know how to measure them?

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Are you looking to develop your internal service integrator capabilities over time?

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Does your organization have the capabilities internally to take on the role of the service integrator?

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Current State Analysis

Does governance within your organization support collaboration and partnership among suppliers and internal capabilities?

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Does your organization regularly look externally to compare standard offerings?

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How mature are your processes?

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Do you have a clear picture of the service landscape to be able to create a baseline assessment of your \'as-is\' environment?

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Is there a skills framework in place to define the roles and responsibilities across the SIAM or supplier ecosystem?

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Does your organization communicate effectively to all stakeholders both internally and externally?

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Business Case for Change

Has the organization successfully managed cultural change programmes before?

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Have the critical success factors for a successful SIAM model been defined?

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Is supplier and contract management a proven capability within your organization?

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Is there a SIAM business case already in place and if so how complete is it?

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Is there a senior individual within your organization accountable for the SIAM business case?

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SIAM Structures

Is there a standard process for the onboarding and offboarding of service providers?

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Are collaboration agreements in place which ensure that all stakeholders work together towards a common goal?

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Do current service incentives deliver improved service performance and collaboration across suppliers?

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If there is a service integrator in place are they recognized as the customer\'s authorized agent?

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Are there contracts in place with all service providers which include SIAM roles and responsibilities?

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Does your organization group services into supplier-specific service groups?

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Governance

Do regular service provider reviews take place and are they of value to the organization?

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Are innovation and service improvement outcomes valued by the organization?

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Are existing metrics meaningful and relevant to expected business outcomes?

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When dealing with major problems, do providers work together to fix the problem even if they are not directly involved?

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Are governance activities performed through different levels of governance boards?

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Is ongoing organizational change management in place across the organization?

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