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Simone Moore

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eConsultant® Summary:

Engaging you in a depth of knowledge, collaboration and sense of humour that is thought provoking, interesting and relevant, Simone probes the hearts and minds of what makes business and IT tick. Senior Consultant, master trainer, author, podcast co-host & mentor in various frameworks like ITIL, DevOps, KCS and others, Simone is a long-term experienced IT Service Management leader with 20+ years in strategic and operational business design, development and transformation. Simone favours the practical balance of four core business principles – people connected, knowledge shared, possibilities discovered and potential realised.


Sample Engagements:

Both government and corporate clients have taken advantage of Simone’s expertise with various assignments from Strategic to Operational level including reviews, improvement projects, performance management and training.  The following is just a sample of clients and industry:

  • Attorney General’s Department
  • CrimTrac
  • Customs Department
  • Deakin University
  • Department of Foreign Affairs & Trading
  • Micropower
  • News Limited
  • Port of Melbourne
  • Powercorp
  • Sinclair Knight Mertz
  • Suncorp
  • Virgin Mobile

Public speaking

You can view Simone’s upcoming events here:

  • itSMF Denmark 2016
  • Axelos ITIL Practitioner Global Summit 2016
  • itSMF Norway 2016 / 2015
  • IT500 – IT in the Park 2016
  • SITS – IT Service Management Show 2016 / 2015
  • itSMF Sweden Expo/Roadshow/Chapter events 2016 / 2015
  • SSI iFokus 2015
  • SDI Shine 2016 / 2015 & TFT 2014 / 2013 / 2012
  • itSMF Finland 2015
  • itSMFA 2011 / 2012 / 2013
  • itSMFNZ 2011 / 2012
  • Customer Management & Contact Summit (Sydney)
  • IT Service Management& Help Desk Summit
  • Australian Organisation for Quality (NSW) Inc
  • HDI/CCIPacific Rim Conference
  • Hudson Global
  • IQPC Conference
  • NSW Site Tour Presentation HDAA
  • Pink Elephant Service Management Symposium
  • Quality Society Australia Conference
  • Terrapin Service Management World Conference

Publications:
Specialist In:

Call Centre & Service Desk Management, Channel Management, Customer Service, DevOps, Human Resource Management, ITIL, Knowledge Management, Knowledge Centred Support (KCS), Organisational Change Management (OCM), Resilia, Strategic Planning, Training & Development (T&D), Workforce Management

Location: France / Worldwide

Languages: English / French (Limited)

Skills: