Founded in 2014 by Tim Mills and based in Warwickshire, The ITSM People is a UK-based consultancy specialising in IT Service Management (ITSM). With over 25 years of experience behind its founder, the firm has steadily grown into a tight-knit team of consultants renowned for pragmatic, tool-agnostic guidance spanning maturity assessments, process development, service design, tool selection, and transformation initiatives for large-scale enterprises.