Harp Strategy
Harp Strategy drive Client SIAM and Strategic Service Management, Service Assurance & Advisory, Transformation and Service Improvement Initiatives.
Focused on Holistic Service Integration using a human-centric approach to drive an integrated culture with high adoption success.
Overview
We design a ‘Fit for Purpose’ SIAM Model and drive the SIAM Roadmap for each Organisation & Agency, to scale and support all levels of maturity and complexity across the complete Service Provider ecosystem.
We are an unbiased partner to facilitate across the Client Organisation/Agency, IT and Suppliers on how to orchestrate Services to adopt contemporary yet practical Service Integration, and drive Stakeholders toward a mutually beneficial and agreed SIAM Model.
Using a human-centric approach and effective Stakeholder engagement, we provide the right assurance, insights and recommendations to underpin success of Transformation Initiatives and Programs of Work.
Demonstrated leadership experience to establish, uplift, and re-align support environments, products, services and functions using a collaborative approach to integrate, onboard or transition services to meet business objectives, across the end-to-end Service Provider ecosystem.
We know how to identify and uplift Service Management capability (IT & Enterprise) to increase Value and understand where Clients are positioned on their SIAM Roadmap, to provide strategies on a clear path forward.
We maintain a strong focus on an Integrated Culture as key to your success and adoption. We provide Leadership, Team & Individual Coaching & Mentoring Services to help embed capability, collaboration and a positive culture shift to re-align and establish high performing Service-Centric and Integrated teams.
Services
1. Current State: SIAM Assessment (Discovery)
How well are you managing your Service Provider ecosystem?
Harp Strategy performs comprehensive discovery to evaluate
all elements applicable to Service Integration across the ecosystem for varied
client structures and operating models.
2. Service Integration: Strategy & Vision (Strategy)
Harp Strategy can help articulate why your Organisation or
Agency should embark down a Service Integration path to improve end-to-end
management before introducing change, investment and sponsorship.
3. SIAM Model & Roadmap: Lead and Facilitate (Design)
What is the right SIAM Model for you?
Your Service Model Design needs to be practical and will
consider what provides the greatest value to your organisation or agency with a
target roadmap for implementation.
4. SIAM Implement: Value Pod Approach (Implement)
With a primary Focus on value we tailor implementation
strategies using our Pod Framework to deliver rapid benefits toward your
Service Integration vision & goals.
5. Strategic ITSM: Capability & Maturity Uplift
(Uplift & Embed)
SIAM has a strong dependency on Best Practice Service
Management capability to be a success. However, it is not too early to
design for a SIAM Model while uplifting Service Management capability in
parallel to a support SIAM environment.
6. Strategic Partnership: SIAM Supplier Facilitation
(Partnership)
We offer an unbiased, agnostic view to pull all parties
together in a viable and practical way.
Harp Strategy can facilitate an overarching strategy and
then orchestrate products and services individually and collectively to form a
mutually accepted SIAM Model.
7. Integrated Culture Coach: Adoption & Embedment
(Adoption)
You can’t introduce New Ways of Working, without considering
the teams, who you expect will take it on. Harp Strategy helps Leaders to
understand their team dynamic, and how you can empower, support and engage with
your team to adopt new services, models and frameworks to collectively achieve
success.
8. On Demand Consulting: Coaching Time Blocks (Coach
& Mentor)
On-demand Consulting is a valuable resource for SIAM &
ITSM Team Coaching & Mentoring.
9. Unique Challenges & Objectives (Tailored Statement
of Work)
Book an information call so we can discuss your pain-points
and define an agreed Statement or Work (SOW) with a tailored approach to your
Organisation or Agency
Company contact
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