2Grips is a specialist consultancy focused on Service Management, IT Service Management (ITSM), Enterprise Service Management (ESM), Service Integration and Management (SIAM), Customer Experience (CX), Experience Level Agreements (XLA), IT Governance, and Service Transformation. We help organisations align service delivery with business objectives and continuously improve service performance, quality, transparency, and customer satisfaction.

Our services include:

ITSM and ESM consulting

SIAM design, strategy, and operating model development

Service portfolio and service catalogue management

Customer Experience Management (CXM) and Customer Journey Mapping

Service design and process improvement

IT governance and operating model design

Information Security and ISO 27001 guidance

Business Continuity and resilience consulting

IT Asset Management (ITAM)

Service provider onboarding/offboarding

Service improvement programs and maturity assessments

Organisational change management and coaching

Interim Service Management

Training, workshops, and knowledge transfer

We also support the selection, implementation, optimisation, and support of leading Service Management platforms and technologies, including Xurrent, Freshservice, Ivanti, HaloITSM and HaloPSA.

Typical client sectors include government, education, healthcare, utilities, financial services, technology, manufacturing, and enterprise shared services. Our consultants are certified in ITIL, SIAM, PRINCE2, COBIT, ISO 20000, Lean IT, Scrum, and related best practices. We deliver pragmatic, customer-centric solutions that combine people, processes, technology, and governance to create measurable business value and sustainable service excellence.