Research
Scopism publishes practitioner-led research to help SIAM and service management professionals make better operating model, governance, and multi-provider management decisions. Our research is grounded in real-world experience and informed by the Scopism SIAM Community.
This page highlights our flagship research; the full research library is available in the Community.
Note: Free registration required
Note: Free registration required
What you’ll find in Scopism research
Use Scopism research to:
- Understand why organizations adopt SIAM and what outcomes they prioritize
- Compare SIAM operating model choices (integrator structures, governance models, roles, and responsibilities)
- Learn what practitioners report as the biggest blockers (such as handoffs, unclear ownership, misaligned incentives, inconsistent reporting)
- Strengthen your business case for SIAM with evidence, patterns, and reported outcomes
- Stay current on emerging practices including automation, data integration, assurance and experience measures
- Understand the service integrator role and how it works with the customer organization and service provider layers
Flagship research: the Global SIAM Survey
Since 2018, the annual Global SIAM Survey has captured practitioner insight on SIAM adoption, operating models, challenges, and outcomes across multi-provider environments.
The survey tracks long-term trends in SIAM adoption, operating models, challenges and outcomes. It also highlights emerging topics including SIAM and AI, and provides a practitioner-led view of SIAM around the world.
You can use the survey insights to:
- Benchmark your SIAM priorities against broader market patterns
- Identify common success factors and failure modes
- Understand how organizations are evolving governance, performance reporting, and integration practices over time
Did you know?
In the most recent Global SIAM Survey (2025), 37% of organizations report that they use AI within their SIAM model.
Why it matters:
- AI is moving from experimentation to early operational use in SIAM
- AI increases the need for shared data standards, tooling integration, and clear handoffs across providers
- Governance and assurance need to cover automated recommendations/actions (who approves, who is accountable, how exceptions are handled)
- Strong foundations (process clarity & data quality) determine whether AI improves outcomes or adds risk
What to do next:
- Define AI guardrails in integrated governance (decision rights, auditability, escalation)
- Agree cross-provider data requirements (taxonomy, severity, SLAs/XLAs, knowledge)
- Start with controlled use cases (e.g., triage, routing, knowledge suggestions) and measure impact end-to-end
Research library (Community access)
The Scopism SIAM Community includes an extended research library, providing access to:
- Survey reports and multi-year reviews
- White papers and Compendiums on SIAM and related topics
- Event recordings focused on SIAM trends and operating model decisions
Join the Scopism SIAM CommunityNote: Free registration required
Sponsor the Global SIAM Survey
Sponsorship supports independent, community-informed research and gives your organization structured ways to participate in the launch and learnings.
Potential sponsorship outcomes include:
- Brand association with a recognized SIAM research program
- Participation in research launch activities (e.g., briefings, webinars, community sessions)
- Early access or structured debriefs for your teams (where appropriate)
- A clearer view of trends and themes shaping SIAM adoption
Commission your own SIAM research
Commissioned research helps you answer specific questions such as:
- What SIAM operating model patterns are emerging in a particular sector?
- What do practitioners say drives success in tooling/data integration and reporting?
- What are the most common governance and assurance challenges, and how are they addressed?
- What outcomes do organizations report after specific SIAM interventions?
Commissioned research is tailored to your objectives, and can include:
- Practitioner interviews and thematic analysis
- Surveys (community-based or targeted)
- Benchmarking and maturity insights
- A research report plus an executive briefing and Q&A session
