From The Architect’s Desk

Inspired and delighted by a recent win at the 2017 Professional Service Management Awards, the SIAM Architect Group are starting their writing journey again.

Scopism have once more bought together a global team of authors and reviewers focused on producing a more advanced publication – The SIAM Professional Body-of-Knowledge (BoK). The SIAM Professional Architect Team is made up of over forty individuals who have signed up to share their knowledge, putting commercial differences aside, to create practical content that is of real value to the service management industry.

SIAM architects group

Michelle Major-Goldsmith writes:

“Someone once said, and I am not sure who but it stuck with me, that civilisation’s greatest single invention is the sentence. In it, we can say anything.

Both Simon Dorst and myself are delighted to be supporting Claire Agutter in leading this team of SIAM consultants, trainers and practitioners. We will be overseeing the many sentences created, ongoing and buoyant discussion and collaboration, and a daily gathering up of a mini-collection of post-it notes with last night’s mind bending thoughts that must be captured before they are lost (inspiration usually comes at the most unwelcome times).

The Professional BoK will focus on the roadmap based SIAM journey of the Foundation BoK, taking each of the stages in turn and providing practical guidance on ‘How to’. Its focus will be on the experience, gathered from authors across the globe, operating in all manner of environments in many different roles, considering the perspective of all the key stakeholders, customer, service integrator and providers. Our aim is to use simple language, examples and appropriate references to capabilities and other frameworks and methods. After all, SIAM is not about re-inventing the wheel, but about highlighting the specifics and best practice approaches in a multi-provider environment.

The stage based approach will consider the practitioner’s journey through:

Stage 1 – Discovery and Strategy – analysing the drivers for a SIAM transformation project, and identify expected benefits.

This section will provide practical guidance about to help in the definition of strategic objectives based on SIAM drivers and the specific organisational business case, how to analyse the existing services and sourcing environment and define a SIAM strategy. It will look at governance requirements, specific roles and responsibilities across the customer, service integrator and service providers and formalise the outline business case for the adoption of a SIAM model.

As an example, we’ve just started a discussion on the role of GDPR in a SIAM Ecosystem (Is it global? Is it SIAM specific? Is it different from other regulations? How to best embed it?).

Stage 2 – Plan and Build – creating a detailed SIAM model and a plan for transformation.

Plan and Build will focus on building a detailed SIAM model, finalising the specific organizational business case, defining an appropriate organizational change management (OCM) approach and planning for service and service provider retirement.

A big consideration here is the importance of OCM, but more so how it is different for\specific in a SIAM ecosystem.

Stage 3 – Implement managing the transition from the current state to the desired future state. 

This stage will consider the various implementation approaches as well as providing practical guidance on how to transition to the approved SIAM model.

For instance, think of the challenge of transitioning (or removing) existing contracts & providers into a SIAM environment.

Stage 4 – Run and Improve – managing day to day service delivery and continual improvement activities.

Within run and improve the guidance will focus on operating governance and management structural elements, ongoing performance management and improvement, audit and compliance, appropriate reward mechanisms and ongoing change management.  This includes adding and removing service providers, scaling services and managing changes within the SIAM ecosystem.

Throughout, use will be made of anecdotes and case studies to truly bring the guidance to life with relevant, considered experience of the good, the bad and the ugly. There is no question with such a veritable army of experts in the team, the guidance promises to be both comprehensive and valuable.

The work has begun and the teams have been created, with 1st and 2nd Authors for every section identified as well as reviewers, to keep the consistency, relevance and quality in check.

Our aim is to get the guidance produced towards the end of October with a view to then be working with the SIAM Chief Examiner for EXIN and BCS, Kevin Holland and the examination institutes EXIN and BCS to produce the syllabus for an associated training course and SIAM® certification.

As we work with the Authoring Team over the next few weeks, Simon and I will be publishing status updates and some sneak previews of what to expect, so watch this space and be sure to follow us on twitter.