In today’s increasingly complex IT environment, efficient and cohesive operating models for managing service providers are paramount. SIAM, when done well, can provide significant business benefits, but in our experience many organizations still struggle with the concept and structure of the service integrator layer as they seek the balance of retaining the right level of […]

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Service North Sponsor Profile 2019: 4me

We're delighted to welcome 4me as one of our Service North sponsors in 2019 - their second time at our event. In this blog, Wouter Wyns talks about the challenges related to tooling and automation in a SIAM ecosystem.  About 4me 4me allows an organization’s internal and external service providers to collaborate seamlessly, while the […]

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Creating Conditions for Collaboration

From the ‘whistle’ to an ‘Orchestra’ – Conditions of Collaboration for building Service Integration and Management ecosystems Our latest guest blog comes from SIAM author Biju Pillai. In this blog, Biju shares his experiences creating an effective system for collaboration in a SIAM ecosystem. You will find Biju's contact information at the end of the post, and […]

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Service Integration; A Different Service Management Art Form

For many businesses, the complexity of modern IT service environments and finding staff to manage and lead them is an increasing challenge.  Many are moving to a Service Integration and Management (SIAM™) based solution in the hope of establishing a mechanism to manage the complexity of integrating multiple service providers. A move to a SIAM […]

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Building Skills for the Future of IT at SCSK

In this blog, we hear how SCSK Corporation (based in Japan) are using SIAM to support their strategic goals. You can also read the original Japanese blog here. "SIAM is indispensable for SCSK's vision. Our goal is to increase the number of SIAM qualifications and lead the IT industry" - An Interview with SCSK’s SIAM Human […]

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Scopism TALKS: Interview with Hippo Digital's Liz Whitefield

At our Service North 2018 conference, we were delighted to welcome service design consultancy Hippo Digital as a sponsor. Hippo Digital director Liz Whitefield ran a very interactive workshop on language and how it can get in the way of service delivery, which got rave reviews from our delegates. Liz Whitefield - Scopism TALKS We sat down […]

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