About Us
Our Mission
Scopism was founded in 2016 to support IT and management professionals in the fast changing digital era. We are the definitive global source of best practice for service integration and management (SIAM).
We provide SIAM content and an online community free of charge to SIAM and service management practitioners and professionals around the world, enabled by support from our global partners and Scopism SIAM Assured organizations. We also provide products and services to support organizations at every step of their SIAM journey.
We track the evolution of SIAM through our research and in our community, and our best practice and resources grow as SIAM changes.
Drivers for SIAM adoption include:
- Evolving customer needs, expectations and behaviours
- Rapid technology innovation and evolution
- Increased regulatory compliance and controls
- Global economic uncertainty
- Increased market competition
- More demanding and sophisticated consumers
Scopism
Meet the team
Claire Agutter
Claire Agutter
Claire has worked in service management for most of her career, moving from helpdesk and operational roles through to implementation and consultancy before starting her first business in 2007 (IT Training Zone) and then founding Scopism in 2016.
She is highly entrepreneurial with experience in business leadership, and service management as a speaker, trainer, consultant and author. In 2017, 18 and 19 she was recognised as an HDI Top 25 Thought Leader and she is regularly nominated for Computer Weekly’s top 50 Women in UK Tech.
Claire’s role includes helping organisations at every stage of their SIAM journey; please contact her if you have questions about SIAM or would like to discuss working with her to build SIAM awareness if your organisation or at your event. She is also an experienced non-executive director and has extensive experience in community building and working with teams to document new ways of working.Author
Claire has been the lead author or contributing author for many publications, including:- SIAM Foundation Body of Knowledge – download free
- SIAM Professional Body of Knowledge – download free
- VeriSM – A Service Management Approach for the Digital Age
- VeriSM – Unwrapped and Applied
- ITIL Foundation Essentials ITIL 4 Edition: The Ultimate Revision Guide – purchase here
- ITIL 4 Essentials – Your Essential Guide for the ITIL 4 Foundation Exam and Beyond – purchase here
Speaker
Claire is an engaging and thought-provoking speaker, focusing on digital transformation, the future of work, service management and SIAM.
Claire receives excellent feedback for both in-person and virtual events, focusing on interaction and practical takeaways. In addition to SIAM community events, she has spoken recently at:- May 2024 – itSMF UK SIAM community event
- April 2024 – srvision – Selling SIAM
- April 2024 – Service North Nordics Keynote
- May 2024 – SITS SDI future of work panel
- April 2023 – srvision SIAM snakes and ladders workshop
- April 2022 – Service North Nordics Keynote
- February 2022 – ITSM Greece Keynote
For 8 years, Claire also hosted the popular ITSM Crowd YouTube channel.
Dave Agutter
Dave Agutter
Dave started out in the Royal Navy where he pioneered innovative computer based satellite intelligence in the early 1990’s.
On leaving the Navy Dave worked as a Microsoft server consultant supporting UK government departments prior to and over the millennium.
Dave then moved on to IT operations and service management and is a highly experienced service delivery manager who has worked with a number of large public and private sector UK clients to make their IT services successful.
Dave is also an experienced entrepreneur, and has run and sold several businesses.
Stephanie Ward
Stephanie Ward
Steph joined Scopism with a background of experience in Telecommunications, Science, and Manufacturing, having worked internationally with first-hand experience from new business ventures to well-established large organisations at various stages of their journey. Steph is passionate about building a thriving community within SIAM, enabling sharing of invaluable knowledge and good practices to help individuals and organisations gain maximum value end to end.
When Steph’s not working, she enjoys a good brunch, a great podcast, and an active lifestyle!
Richard England
Richard England
Richard joins us with a focus on growing Scopism’s revenue so that we are able to continue to develop SIAM best practice and provide free access to our rapidly growing practitioner community.
Richard has 25 years’experience in IT commercials. Projects include the introduction of congestion charging into central London and the NHS National Programme for IT where he was the procurement finance lead for £6.2bn of IT services’spend.
Richard’s most relevant experience to Scopism was as commercial lead for the procurement of the intellectual property rights for the clinical terminology SNOMED CT® and establishing a new viable global licencing structure that enabled SNOMED CT® to flourish with free access for use and contribution.
Vicki England
Vicki England
Vicki has 25 years’ experience in managing public finances and supporting billion pound IT programmes. Working on IT programmes has required an agile approach to financial management, in organisations that use more traditional approaches. She is expert at balancing a programme’s need to move at pace whilst minimising financial risk to the organisation. This was evidenced in her role in the award winning CovidPass delivery team.
With a focus on delivering value for money, Vicki will support Scopism’s revenue growth to meet the funding requirements of the growing community.